Articles
Tag: knowledge sharing
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4 Benefits of Business Automation
Automation offers more than cost savings. It takes time-consuming repetitive tasks out of employees' hands and allows them to focus on higher value activities.
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How Knowledge Sharing Drives Better Business and Collaboration
Knowledge management (KM) and digital asset management (DAM) initiatives have a lot in common. Both aim to manage assets that create value across the enterprise, and both aim to help individuals find and reuse these assets.
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Chief Customer Experience Officers Challenged by Security, Generation Gap
There’s no doubt that there are a plethora of resources available to help customer experience executives provide extraordinary opportunities and competitive advantage. But what challenges do they face? Consero investigated these issues in its Fall 2013 Customer Experience Data Survey. Consero surveyed Fortune 1000 chief customer experience executives about issues
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Call to Action: Fill in the DAM Words, Terms and Definitions
DAMglossary.org needs your help. You may have read my call for a DAM Glossary from February 2013. Recently, Ralph Windsor started http://damglossary.org using a previously existing DAM Glossary.
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IBM Report: How Social Business Can Help Organizations Succeed
“Social business” has become a popular buzzword, but what are the processes and best practices that successful social businesses use to boost profits, decrease expenses and increase customer satisfaction? A new report from IBM aimed to find out. The report, “Social Business: Patterns in achieving social business success by leading and pioneering organizations,” defines a social business as “an organization whose
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Qumu Launches IBM Connections Social Video Solution for Collaborative Knowledge Sharing #ibmconnect
Enterprise video solution provider Qumu is launching a new application designed to allow users to directly collaborate with video from the IBM Connections interface. The IBM Connections Social Video Solution enables uploading, sharing, distributing and managing video from IBM Connections. Specifically, the IBM Connections Social Video Solution enables users
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Most Marketers Are Curating Content, Whether They Know It Or Not
Many companies are actively sharing content with their customers in an effort to better assert themselves as thought leaders in their industry. Sharing others' content is often referred to as content curation -- but Pawan Deshpande, CEO and founder of Curata, says that you won't hear companies describe it
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Meet the C-Suite: The Chief Innovation Officer -- the Other CIO
There’s been a lot of talk about the newest member of the C-Suite : the Chief Innovation Officer, who is tasked with driving enterprise growth through innovation. If you think that sounds vague, it’s time you learned what the (new) CIO does to make your job better.
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Putting a Price on Knowledge: Mancx Creates a Business Community for Answers
When you have a question, where do you go? Google? Quora? LinkedIn? While each of these platforms help to solve your pressing questions, they may not be providing you with the best answers. In Information We Trust? Harris Interactive released the results of a survey [PDF] conducted in late June
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5 Ways to Integrate Social Media into Your Contact Center
It’s no secret that a company’s customer service has expanded past its call center and into the land of social media. And while there are lots of tools you can use to help you successfully integrate social media activity into your customer service, it’s important to first figure out
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You Have Questions, Quandora Has Answers
Everyone in the enterprise has questions. Fortunately, Quandora has answers. Today, the knowledge sharing solution provider has launched its Enterprise Questions and Answers platform, which attempts to simplify the act of sharing knowledge within organizations, so sharing relevant information can become a part of normal business processes.
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MIT Sloan, Deloitte Study Impact of Social Business
At CMSWire, we like to think that by covering the different elements of social business, we can definitely tell you what works and what doesn’t. Unfortunately, our crystal ball is broken.
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Breaking Down Barriers: How IT & Marketing Can Work Together #gilbane
Anyone who has ever tried to implement a new software application knows that unless you can get past the IT department, chances of a successful deployment are slim. It isn’t that IT is a bully or that marketers are naïve, it’s more likely that these departments aren’t properly aligned.
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harmon.ie Brings SharePoint 3.0, Social Business to Lotus Notes
Since June, when harmon.ie announced the release of harmon.ie 3.0 for SharePoint, being social at work became a lot easier for Outlook Exchange users. Now harmon.ie is bringing social business to Lotus Notes. Notes + SharePoint Can Live in Harmon.
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