Articles
Tag: ken peterson
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What's Your Ideal Voice of the Customer Approach?
Customer surveys are great, but are you asking the right questions at the right time?
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The Top 4 Urban Legends of Customer Experience
If you’ve spent any time in the customer experience industry, you’ll know we have some CX “urban legends” in our midst.
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9 Ways to Build Customer Loyalty
What have companies done to earn your loyalty? Here are nine different ways to keep your customers coming back.
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How to Understand Customer Churn When There Is No Return
Is a one-time visitor valuable?
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4 New Ways to Use Customer Satisfaction Results
Are you exploring all of the ways to apply customer satisfaction results to unlock business insights?
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Customer Experience, in the Palm of Your Customers' Hands
Three surefire ways to understand your mobile app experience and, ultimately, lower your uninstall rate.
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Does Your Customer Experience Strategy Yield a Diamond or a Lump of Coal?
The pressure towards perfection can have mixed results. It is the same way when setting goals around customer experience.
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Rome Wasn't Built in a Day, But Your Customer Experience Strategy Can Be
It might be a controversial view, but I believe you can build a customer experience strategy in a day.
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