Articles
Tag: justin racine
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Be a 'Method Customer' to Improve Customer Experience
Instead of asking customers what’s important to them through various VoC touchpoints, actually live their experiences for a period of time.
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The Customer Experience Secret Amazon Doesn't Want You to Know About
Three ways to get you on the path of "inventory transparency bliss" that will dazzle your customers and allow you to compete against the Amazons of the world.
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Guess Who's Back, Back Again – QR’s Back, Tell a Friend
QR codes first became popular in 2010, but never took off from there. Recently they've seen a resurgence due to — yep, you guessed it — the pandemic.
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The Communal Side of Customer Experience
Getting people to your site to buy something is only one side of the coin. The other side is how these people interact with each other after purchase.
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Unlocking the Power of Conscious Inspiration
We have inspirational moments daily. These moments often turn into experiences and interactions we have with brands.
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Want to Create a Customer for Life? Fall in Love
A brand’s goal shouldn’t be to sell products to customers, their goal should be to create connections.
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Unforgettable Customer Experiences Share a Common Trait: Authenticity
What is authenticity? How can you leverage it in your business to deliver truly authentic experiences?
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Authentic Customer Experience, Through the Generations
What makes a business unique? Authentic customer experience.
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TikTok Is a Dormant Commerce Volcano Waiting to Erupt
TikTok may be your secret key to commerce for the next 10 years.
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Don’t Fall Into the Trap of 'Ego-vation'
Ego-vation is when businesses put their instincts to the side and focus too much on what they have already built.
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What the Reddit Stock Craze Can Teach Us About the Power of Influence
What happened with Reddit isn’t anything new in how human behavior is influenced by others' opinions. So how can you translate this to your ecommerce efforts?
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