Articles
Discussions of organizational siloes often turn to technological barriers and questions of integrating systems. But just as often, siloed thinking is part of the issue, too. Breaking down those walls requires developing “an adjacency mindset” — finding connections that aren’t obvious and uncovering new ones.
Continue reading...
That people like me write about siloed systems, and that you are reading this suggests two things: 1. there's a lot of them out there, and 2. dealing with them can be a real challenge.
Continue reading...
The tech industry celebrated two significant anniversaries this past summer. August 9 was the 20th anniversary of the Netscape IPO. And on September 12, another watershed moment for the tech industry marked its 10th anniversary, to slightly less fanfare — the launch of the Salesforce AppExchange.
Continue reading...
The silo integration challenge has existed for decades, but the nature of the challenge and the means to address it continue to evolve to reflect the changing world around us.
Continue reading...
By now, you’ve no doubt heard that customer experience (CX) demands a high degree of personalization, and that achieving “deep personalization” in your CX requires data.
What you haven’t heard — until now — is much detail on what data to use for personalization and how
Continue reading...
A lot of companies believe that integrating as many systems as possible is important.
Continue reading...
CMSWire’s inaugural DX Summit in Chicago next week is more a conference about technology than a technology conference.
Continue reading...
In the age of digital experience, not all companies are rushing into relationships with superpower providers like Adobe, Sitecore and Oracle. Most, however, already have SharePoint, and many of those are trying to figure out how to extend its use to public-facing websites. Enter Akumina, a three-year-old
Continue reading...
There was lots to learn at the Gartner Portals, Content & Collaboration Summit this week, including the definition of "integration." Thought you knew that one? Wrong. Managing Vice President Susan Landry and Research Vice President Jeffrey Mann kicked off the conference by boiling-down the overused buzzwords of enterprise technology to just
Continue reading...
Like anything involving language, words tend to lose their meaning when use too frequently or improperly. It can be a particular problem when complex topics overlap as they often do at the Gartner Portals, Content & Collaboration Summit running through Wednesday in Los Angeles.
Continue reading...
Solutions are one thing. Integration is another — and it's often is a bigger deal than the solutions themselves. To address that bottleneck, Jitterbit has announced general availability of its cloud-based enterprise Harmony Integration Platform.
Continue reading...
Marketing automation. Social media monitoring. Customer relationship management (CRM). These tools are essential for most businesses, but a new report from content management system/community software vendor DNN notes that mid-sized companies struggle to put them together. The report, "Marketing Got Complicated: A Look Inside the Marketing Department at Mid-Size Companies," was conducted in conjunction with Lawless Research.
Continue reading...
The Internet of Things (IoT) is defined by an enriched customer experience and the ability to engage with customers in completely new ways to increase customer loyalty and delight.
Continue reading...
Amazon's new Kindle Fire HDX tablets are devices for everyone, so one of the new features is an automatic video help system to provide tech support. That and an improved screen and specs should see further growth in Amazon's content empire.
Continue reading...
Displaying 43-56 of 112