Articles
Tag: insurance industry
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The Insurance Industry Plays Catch Up With Customer Experience
Insurance firms lag in delivering excellent customer experience, but many are recognizing it's time to catch up.
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Helping the Insurance Industry Serve Customers
In an iconic Twilight Zone episode, aliens arrive on planet earth. They bring with them a book entitled To Serve Man, from which we earthlings infer that the alien mission is "to perform a service for humanity.
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Navigating a New Era of Client Retention
The insurance industry is experiencing a major shift in market behavior. Whether this becomes a perfect storm for failure or a new growth opportunity will depend on the insurer’s ability to respond to the sea change. In this month’s article in my ACM series, I take a look at
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