Articles
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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Hootsuite acquired customer engagement platform, Sparkcentral to start the New Year with some big acquisition news, that and more in this week's newsbyte.
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This week's newsbyte includes announcements from HubSpot's INBOUND, updates from Conductrics, a new CDP from Salesforce, and more marketing and cx news.
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In this DX Newsbyte, Informatica acquires GreenBay Technologies, Valassis launches a new solution, BlueConic & Decibel add new executives. That and more...
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Our weekly news roundup for CX and digital marketing software includes Contentful's $80M funding round and InMoment's board addition.
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Catch up on the latest from Workplace by Facebook, Slack, Swimlane and more in this week's digital workplace wrap up.
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At a time when the competition is a tap or mouse click away, it's a wonder more companies haven't set themselves up better to hear and respond to the voice of the customer (VoC).
We have the data. We have the technology.
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Marketers are so focused on providing personalization and trying to make the customer experience just right that they may be ignoring the very people they want to please. A new customer experience trends report and infographic released by InMoment reveals that while customers do appreciate the personalized touches that brands
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Can text analytics find stale buns? Apparently so, according to customer experience vendor InMoment. For an unnamed national restaurant chain, the Salt Lake City-based company analyzed unstructured text feedback from customers and surfaced frequent reports of stale buns in some locations.
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