Articles
Tag: inmoment
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Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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Hootsuite Acquires Sparkcentral, Khoros Acquires Topbox and More CX News
Hootsuite acquired customer engagement platform, Sparkcentral to start the New Year with some big acquisition news, that and more in this week's newsbyte.
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HubSpot Updates Enterprise CRM, Salesforce Sets Debut for CDP and More News
This week's newsbyte includes announcements from HubSpot's INBOUND, updates from Conductrics, a new CDP from Salesforce, and more marketing and cx news.
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Informatica Acquires GreenBay Technologies, BlueConic, Decibel Add Execs & More News
In this DX Newsbyte, Informatica acquires GreenBay Technologies, Valassis launches a new solution, BlueConic & Decibel add new executives. That and more...
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Contentful Nets $80M Round, Dun & Bradstreet Updates ABM and More News
Our weekly news roundup for CX and digital marketing software includes Contentful's $80M funding round and InMoment's board addition.
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Workplace by Facebook Hits 2M Paid Users, Slack Explores Work Practices, More News
Catch up on the latest from Workplace by Facebook, Slack, Swimlane and more in this week's digital workplace wrap up.
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Forrester Names 4 Leaders in Customer Feedback Management Platforms
At a time when the competition is a tap or mouse click away, it's a wonder more companies haven't set themselves up better to hear and respond to the voice of the customer (VoC). We have the data. We have the technology.
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Want to Know the Top CX Trends? [Infographic]
Marketers are so focused on providing personalization and trying to make the customer experience just right that they may be ignoring the very people they want to please. A new customer experience trends report and infographic released by InMoment reveals that while customers do appreciate the personalized touches that brands
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Sifting Through Text to Find What Customers Want
Can text analytics find stale buns? Apparently so, according to customer experience vendor InMoment. For an unnamed national restaurant chain, the Salt Lake City-based company analyzed unstructured text feedback from customers and surfaced frequent reports of stale buns in some locations.
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