Articles
Tag: inge de bleecker (page 3)
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Building a Useful Chatbot: 3 Questions to Ask
Building a chatbot is not a project to approach lightly. Answer these three key questions before starting the process.
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Build Your Customer Experience Strategy Around Customer Communication
Communication is the foundation upon which a superior customer experience is built.
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2020 Vision: 3 Customer Experience Trends We’ll See in the New Year
The standards of customer experience are constantly evolving. Here are three customer experience trends to look for in 2020.
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3 Ways Artificial Intelligence Is Transforming Customer Experience
One key for brands looking to make AI part of their CX strategy is to test the AI outputs before they are released to customers.
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What Separates Customer Experience Leaders from the Laggards?
On an elemental level, providing great customer experience begins with refining your understanding of your customer.
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4 Customer Experience Takeaways from Mary Meeker’s Internet Trends Report
Meeker’s 2019 report is particularly informative for organizations focused on enhancing usability and providing a quality customer experience.
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Where Culture and Quality Fits Into Agile Environments
When speed of development becomes a cultural priority, QA often becomes regarded as somewhat of a speed bump.
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How Multimodal Design Will Impact the Future of Customer Interactions
Adding visual and touch to voice provides users with an experience that leverages the best these elements offer, while minimizing the weaknesses of each.
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Web Accessibility Serves Everyone: Here's How to Get Started
For many disabled people, interacting with website elements and accessing information online can range from difficult to outright impossible.
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Voice of the Customer Strategies: Effectively Turning Feedback Into Action
Translating customer feedback into actions that improve CX requires a structured approach to gathering and processing customer feedback.
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How Voice Is Changing Customer Experience Practices for the Better
Voice interactions with artificial-intelligence-powered entities are not only possible, they’re becoming ubiquitous.
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3 Steps to Delivering Great UX With an Agile Mindset
Your software needs to deliver more than mere functionality: it must keep customers engaged.
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The B2B App Boom Will Only Grow in 2019
The B2B app landscape has changed dramatically in the last few years. For businesses to compete, they must a renewed emphasis on testing.
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Want to Give Customers Great IoT Experiences? Start With Seamless Interactions
Providing great CX is all about getting to know the customer. In the age of IoT, this involves learning more about customers at a granular level.
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