Articles
Tag: inge de bleecker (page 2)
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4 Ways Customer Experience Will Change in 2021
Predicting what will happen in 2021 seems to be a fool’s errand given that the pandemic is still raging ... but I’m going to give it a shot.
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Omnichannel Retail Hit the Tipping Point This Holiday Season
We’ve seen the trend toward digital and omnichannel shopping grow steadily over the past several years, but COVID-19 has greatly accelerated this evolution.
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Customers Are Stressed: Here's How to Win Their Trust
How can brands provide experiences that meet the needs of customers during this stressful time?
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Digital Employee Experiences Are Falling Short in These Key Areas
As brands around the world moved to a fully remote workforce, they discovered four points of failure, all of which impact the digital experience for employees.
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Despite Obstacles, CX Practices Are Trending in the Right Direction
Customer experiences are clearly trending up in both the pace of evolution and the importance being placed on them at the business level.
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Conversational AI Is Accelerating in the New Normal
Even prior to the COVID-19 outbreak, voice experiences were well on their way to becoming the next big customer engagement platform.
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What a Holistic Approach to Customer Experience Looks Like
Building an effective customer experience practice is clearly important. But doing so requires a holistic approach.
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When Online and In Person Meet: The Challenges of Takeout and Curbside Pickup
While it’s great to see more and more brands adopting omnichannel initiatives, they come with their fair share of challenges.
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We Need Accessibility and Inclusive Design Now More Than Ever
Global Accessibility Awareness Day is more important than ever as coronavirus has forced people to isolate and rely on digital interactions to accomplish tasks.
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Remote UX Research: A Necessity Now, But Valuable at Any Time
Remote UX research methodologies clearly offer value in our current times of confinement, but their value will be seen long after.
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3 Strategies to Maximize the Benefits of Intelligent Applications
Intelligent applications can provide enterprises with unprecedented levels of productivity and efficiency, as long as the data feeding the app is clean.
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Metrics With Meaning: How to Measure the Customer Experience
When you put time and effort into defining the right metrics and planning your measurement strategy, VoC can have a positive impact on your bottom line.
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Digital Transformation Success Starts With Raising Your Digital IQ
Companies with low digital IQ scores are more likely to be among those failing at digital transformation.
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2019 Contributors of the Year: Inge De Bleecker
Inge De Bleecker, a CMSWire contributors of the year, discusses the growing importance of inclusive design, the endless opportunities to learn and more.
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