Articles
Tag: inge de bleecker
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How Chatbots Can Enhance Candidate and Employee Experience
Chatbots aren't a magical solution, but with some knowledge and care, they can be a viable way to make HR processes more seamless.
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How Compassion Can Benefit Customer Experience
Empathy and compassion are not one in the same entirely, and compassion can ultimately benefit the customer experience more than empathy can.
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Cross-Departmental Collaboration Is Key to Customer Experience
No brand will be successful at creating superb customer experiences unless all departments work together.
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2022: The Year of Holistic Customer Experience
This holistic approach to the customer experience is the next step in building better customer experiences. And those who commit will win.
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Now's the Time to Remove Friction From Customer Experiences
With 2022 coming fast, businesses need to figure out how to resolve the friction in processes that still differentiate the physical and digital CX worlds.
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Focus on the Basics to Get Personalization Right
Personalization is part and parcel of the customer experience and customer engagement, but we clearly have room to improve.
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EX and CX Come Down to the Same Thing: Put the Person First
Employee and customer experiences are really chasing after the same goal of keeping people delighted and engaged.
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Online? In-Store? Get Ready for the Era of Phygital Shopping
The line – however slim – that existed between in-store and online retail experiences was eliminated during the COVID-19 pandemic.
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New to Customer Experience? 3 Keys to Getting Started
CX programs are, by their nature, designed to be end-to-end and across all channels. This brings special challenges to brands new to CX.
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3 Reminders for Media Brands Ahead of the Summer Olympics
Three best practices for media brands to help them deliver the best experiences to captivated viewers across the globe.
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Building Accessible Digital Experiences Is About Doing the Right Thing
Global Accessibility Awareness Day is our yearly reminder to design for all users when creating digital experiences.
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3 Considerations When Developing a Chat App
Chat apps come with some unique challenges for businesses, especially when it comes to testing the CX to deliver an enjoyable and intuitive end-user experience.
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Not All User Feedback Is Equal: Here's How to Put It in Context
Not all feedback is equal, or indeed, useful. When analyzing feedback, you'll want to take a number of factors into account.
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Where to Invest in Your Customer Journeys: Define, Design and Implement
There is a lot of complexity in today’s user journey. It covers a number of steps your customers engage in and usually includes several channels.
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