Articles
Tag: hybrid
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Phygital: A Confusing Neologism for a Very Real Problem
I dislike the term phygital, period, but especially in a marketing or customer experience context.
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Top Customer Experience Trends You Should Watch in 2023
Customers have higher expectations when it comes to personalization, smooth omnichannel experiences, 24/7 access and control of their own narratives.
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The User Experience Elements That Make up the Hybrid Marketplace
The hybrid marketplace offers tangible and potent options for customers who desire instant gratification from local retail outlets.
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5 Ways Retail Brands Can Optimize In-Store Experiences During the Holidays and Beyond
Shopping on the internet simply can’t replicate the tangible, up-close-and-personal experiences that remain ideal for many kinds of products.
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How to Create Better Hybrid Retail Customer Experiences
Studies have repeatedly found brands falling short of customer expectations when it comes to delivering winning CX, especially in the hybrid retail world.
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Get Phygital and Tone Your Customer Experience
How brands can embrace the phygital to improve the customer journey.
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1 Trip to the Mall, 2 Hybrid Customer Experiences
There's more to the mall than the food court. It's a haven for companies embracing hybrid customer experiences.
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How to Build the Best Experience With a Digital Event
Virtual and hybrid events remain popular but need some love to get right.
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Reimagine Your Organizational Culture for Remote and Hybrid Teams
Like remote and hybrid work environments, the significance of organizational culture began long before the pandemic.
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Why We Chose an Empowered Hybrid Work Model
Empowered hybrid goes all-in on two surprisingly complementary notions: full flexibility for people to work from home and rich opportunities to be together.
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Top Intranets Tackle Hybrid Workplace Challenges, Miro Integrates With Google Meet, More News
Nielsen Norman Group announces this year's top intranet designs, Microsoft suggests we're measuring the wrong things, plus more from Miro, Corel and Yoobic.
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How to Build a Remote Work Team From the Ground Up
What does it take to build a high-performing remote work team from scratch? Here are some tips to achieve long-term success.
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Is the Future of Work Still Remote?
Recent data shows remote jobs are on the decline in North America. What does that mean for the future of work?
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McKinsey Surveys State of Remote Work, MuleSoft Enters RPA Market, More News
McKinsey digs into the state of remote working in the U.S., Salesforce introduces RPA through MuleSoft, Google updates Workspace and Workvivo lands funding.
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