Articles
Tag: human-machine cx
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Chatbots Provide the Personal Touch. Here's Why That's a Danger
Increased “humanization” of chatbots can trigger a crucial paradigm shift in human forms of interaction.
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Humanizing Automation in CX: A Delicate But Essential Balance
All signs suggest that the relationship of automation to customer experience is transitioning from integral to inescapable.
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What it Takes to Deliver Data-Driven Customer Service
For AI and machine learning to truly support and improve customer service, we must feed them good quality data.
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When Customer Experience Needs a Human vs. a Machine
The machine/human divide is a sliding scale across the customer experience continuum.
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