Articles
Tag: healthcare
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5 Benefits That Chatbots Can Bring to Your Customer Experience
Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
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Penn Foster and Carrus Team Up to Promote Health Care Careers
The combined company will serve 400,000 people and open up online career development opportunities for current and future healthcare workers.
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Microsoft's Interest in Nuance Is More Than Just Cloud
Microsoft has now overcome the final hurdle to its near-$20 billion acquisition of Nuance. Here's why Microsoft wants it.
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The Future of Business Is Open: How Open Data Is Changing Established Industries
At this point, open data should be at the forefront of digital strategy for banks, healthcare companies and software firms.
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Microsoft Acquires Nuance, Elevating Its Cloud Strategy for Healthcare
In a strategic move Microsoft will acquire Nuance, a cloud and AI healthcare software provider in a transaction that will close by the end of this calendar year
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Improving the Customer Experience of Healthcare Interactions
Healthcare interactions are stuck in the stone age of paperwork and administrative errors, leaving customers frustrated. There's got to be a better way.
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Why CVS Is Betting on Brick and Mortar
Why are pharmacy brands like CVS betting on brick & mortar as their primary way of doing business, if the benefits of digital disruption are so well-documented?
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How Healthcare Organizations Have Tapped AI in the Fight Against COVID-19
Despite the perceived benefits of artificial intelligence, most healthcare organizations are still slow to prescribe AI in their strategic decision-making.
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The 10-Year Customer Experience Challenge, Healthcare Edition
How does the customer experience in the healthcare sector today compare with the experience 10 years ago?
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How Healthcare Providers Are Looking to Improve Customer Experience
With rising expectations from patients, healthcare providers are taking a page out of retail's playbook on how to improve customer experience.
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Frontline Workers Still Point the Way Forward for the Digital Workplace
It was 2001 and I’d picked a terrible time to pivot my firm, Step Two, from being a software development company to a pure-play consultancy. It was just after the dot-com crash and work was thin.
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Will the Rise of the Patient Follow the Rise of the Consumer?
Customers have never held more power or had more choices. We demand service when we want it, where we want it and how we want it — and organizations scramble to keep up with our demands. And yet ...
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How Retail, Banking and Healthcare Approach the Customer Journey
The film "The Time Machine" illustrated the progress of time using a mannequin in a store window. We watch as the same mannequin's style of dress changes as the years unfold. The time traveling lead character comments, “thus I was able to see the changing world in a series of glimpses.
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The Cloud vs. Data Warehouses for Health Records
An effort by Teradata to centralize patient health analytics comes almost a year after a SaaS-based portal for optimizing hospital workflows around customer experience, gets a head-start.
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