Articles
Tag: government
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ICYMI: Building Customer Loyalty, Marketing Impact of Google Topics API
Everyone's looking to improve CX, including the federal government. We're also tracking solutions to customer loyalty and new ways of incorporating SaaS.
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The Inherent Challenges of U.S. Federal Employee Engagement Priorities
The Biden-Harris administration has targeted employee engagement as an improvement area in its management agenda. What are the challenges?
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The Emerging Public-Private Partnership in AI
The relationship between data, AI and governments is tricky — with the potential to deliver revolutionary change or undesirable outcomes.
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ICYMI: What's a Cookie-Less World Like? Fewer Workers for Holiday Rush
In case you missed it on CMSWire.com: covering the top stories from the past week.
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What CX Professionals Can Teach the Federal Government — And Vice Versa
The US federal government has updated its CX framework. The question now is: Can CX professionals learn from it?
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Government Updates Focus for Customer Experience Improvements
After acknowledging the issue more than three years ago, the government is still struggling with its customer experience efforts.
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What We Can Learn From the Breakdowns in the Government's Vaccine Digital Rollout
Several government digital vaccine rollouts faced multiple challenges. Here we glean the lessons for digital CX practitioners.
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How the US Federal Government Can Execute Great Customer Experience
The US government has updated its customer experience guidance for federal agencies. But how can they actually get CX right?
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Why Should the Potential TikTok Ban Matter to Marketers?
We explore how a potential ban on the Tik Tok platform by the US government could affect the larger marketing ecosystem.
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How Indiana's Communication Team Made Web and Social Pivots Amid COVID-19
Catching up with an Indiana state government branch to learn how it pivoted its web and digital properties in light of the COVID-19 crisis.
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Governments' Key Competitor Is Complexity
There is real hope that many governments are working to overcome the worst instincts of large political organizations.
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How to Navigate Federal Cloud Migrations Successfully
Significant foresight and planning are required for any cloud transition, but more so within government agencies.
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OMB Pushes Government Agencies to Improve Customer Experience
Office of Management and Budget's latest update offers more specifics in what it expects government agencies to do in the area of CX.
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Dallas Tech Leader on Blockchain, AI and the CIO's Evolving Role
Welcome to the final article in our series on government tech leaders, where we ask how they get digital transformation done and make their cities smarter.
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