Articles
Tag: genesys
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Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Uniform launches a composable DXP, NICE introduces CX interactions, and more CX and digital marketing software news.
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UserLeap & MeetingPlay Get Funding Rounds, Genesys Launches CX Platform & More News
Acquisitions, new features & capabilities and funding rounds abound. All that and more from the week in CX and marketing news.
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Genesys Launches New Customer Engagement Platform
Genesys has made available a new digital customer engagement platform that leverages the company’s CX expertise and AI to enhance conversational AI.
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SugarCRM Acquires Node, Genesys Partners With Adobe and More News
This week was filled with acquisitions in the CX/marketing software tech landscape, and we've got it covered starting with news from SugarCRM.
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Adobe Adds Data Governance to CDP, Oracle Updates Marketing, CX Offering & More News
Adobe adds digital governance to its customer data platform (CDP). Genesys unveils multi-cloud architecture, SurveyMonkey launches partner program and more.
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Genesys Grabs at Global Scale with $1.4B Interactive Intelligence Buy
The point of the deal is to create an omnichannel entity with global scale and multinational-quality reliability.
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Chat Bots Are Cool, But Will They Replace Humans?
Silicon Valley is a fickle place. The ebb and flow tends to be predicated on the flavor of the month, which is generally decreed by one of a handful of “trendsetter brands,” be it Google, Microsoft, Amazon, etc. Recently, we saw Facebook declare that the next digital frontier would center
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Speed Read: Why CX Is Like a Great Marriage
Valentine's Day is a tricky holiday: The odds that someone will find your Cupid-inspired marketing campaign endearing is arguably equal to the number of customers that would like to shoot you in the thigh with one of his arrows.
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Time to Straighten Our CX Priorities?
Customer experience is fraught with seeming contradiction. We're told incessantly how important digital and mobile marketing is. Heck, Facebook recently found that mobile video is far more engaging than good, old-fashioned TV! We're told customers listen less to businesses and more to themselves, peers and trusted influencers.
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Genesys Update Works to Engage Your Customers
Genesys released an update to its Customer Experience Platform that it boasts will help you engage and guide your customers. Reed Henry, chief marketing officer for Genesys, said the platform integrates and augments customer relationship management(CRM).
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Zendesk, Genesys Form Contact Center Software Alliance
Companies are investing in contact center software. Last week, inContact bought Uptivity for $48 million. Today, 2,500-employee Genesys forms an alliance with Zendesk. Customer experience and contact center provider Genesys is integrating its cloud contact center solution with the Zendesk customer service platform.
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Genesys Acquires Angel, Cloud-Based Self-Service Contact Center Provider
Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is trying to expand its arsenal of cloud-based customer service solutions. Angel provides on-demand, cloud-based SaaS customer self-service technology.
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Salesforce Dreamforce Crammed With People, Partner Announcements #DF12
Salesforce’s annual Dreamforce conference is underway and spawning an almost constant stream of announcements about new products and partnerships. Today is the second day of the conference, which is occurring in San Francisco. It concludes on September 21.
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