Articles
Tag: federal government
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ICYMI: Building Customer Loyalty, Marketing Impact of Google Topics API
Everyone's looking to improve CX, including the federal government. We're also tracking solutions to customer loyalty and new ways of incorporating SaaS.
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The Inherent Challenges of U.S. Federal Employee Engagement Priorities
The Biden-Harris administration has targeted employee engagement as an improvement area in its management agenda. What are the challenges?
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ICYMI: What's a Cookie-Less World Like? Fewer Workers for Holiday Rush
In case you missed it on CMSWire.com: covering the top stories from the past week.
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What CX Professionals Can Teach the Federal Government — And Vice Versa
The US federal government has updated its CX framework. The question now is: Can CX professionals learn from it?
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Government Updates Focus for Customer Experience Improvements
After acknowledging the issue more than three years ago, the government is still struggling with its customer experience efforts.
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How the US Federal Government Can Execute Great Customer Experience
The US government has updated its customer experience guidance for federal agencies. But how can they actually get CX right?
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OMB Pushes Government Agencies to Improve Customer Experience
Office of Management and Budget's latest update offers more specifics in what it expects government agencies to do in the area of CX.
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Can Agile Processes and DevOps Fuel Your Digital Transformation?
The US federal government has painted a horrible picture of digital transformation — one marred by multi-year project timelines, overspending and the Healthcare.gov website failures. But now the feds are using practices like agile development and DevOps to change history and fuel the migration of digital services to the cloud.
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US Defense Secretary: Backdoor Surveillance is ‘Unrealistic’ #RSAC
Only nine months before his job will very likely come to an end, the man overseeing much of the nation’s intelligence admits you can’t achieve intelligence in secret.
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Huddle Cuddles the Feds for Secure Collaboration
Is there such a thing as secure collaboration? That's what Huddle is aiming for with a new FISMA-approved cloud service for U.S. government agencies to communicate across the web.
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Accelerating Government at the Speed of Mobile, How Limelight Helped Smithsonian
For the past two weeks we’ve taken a closer look at the different ways life inside the Federal government is changing, thanks to more investments in social collaboration and usability. This week, we examine the next frontier of the Federal web -- mobility. The Rise of Mobile When
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Social Collaboration and the Federal Government
Last week we discussed the ways government agencies can improve usability of the Federal Web. This week in our series, we take a look at how social collaboration has become an integral component within the federal government. The results may surprise you.
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User Analytics and the Federal Web: A Mandate to Improve the Customer Experience
Today we start a three part series that focuses on usability, social collaboration and mobility needs of the Federal government. For the next three weeks, we’ll examine the trends and challenges affecting how agencies engage with the public and with each other. Over the past three years, there’s been
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Advice for Complying With Federal Mandate for Electronic Records Management
Work for the government? If so, you have received a direct order from our commander-in-chief to get your records in order. Two weeks ago, President Obama gave federal agencies four months to come up with a plan to reform records management by moving to electronic records management systems.
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