Articles
Tag: fcc
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6 Compliance Mandates for Contact Centers to Watch
Contact centers want strong customer experience practices in place. At the same time, they must comply with federal regulations.
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What's at Stake With Net Neutrality?
When Ajit Pai assumed the role of Chairman of the Federal Communications Commission in January, he made one of his goals clear: dismantling the net neutrality rules put in place in 2015. This surprised no one. As a member of the FCC, Pai voted against the Open Internet Order (pdf),
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Stay on the Right Side of the TCPA Guidelines
Some digital marketers may be surprised to find out how much a law put on the books in 1991 still regulates what they can and can't do on mobile. The Telephone Consumer Protection Act (TCPA), signed into law in 1991 and most recently updated in 2015, limits the use of
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Say What? Cisco, Microsoft Want to Help Your Cloud Talk to Customers
Cisco is expanding its long-standing relationship with Microsoft. It's a new effort to automate hybrid cloud service provisioning for service providers. Normally, when we say “service providers” and we don’t mean cloud providers like Amazon, we mean communications providers like Verizon. But in this case, we mean both.
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It's a Long Road Ahead for Net Neutrality
On Feb. 26, the five commissioners of the Federal Communications Commission (FCC) voted along party lines -- 3 (Democrats) -- 2 (Republicans) -- to enable net neutrality. While this debate started many years ago and is far from over, especially with Senate testimony from the five FCC commissioners
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Kate Cox: Why You Should Care About Net Neutrality
Kate Cox says she "make words about tech, politics, government, regulation, consumer stuff, video games, and lots of other things, mostly for Consumerist, a site owned by Consumer Reports. Consumerist offers consumer tips, like how to return products and how to confound a telemarketer, and covers shopper complaints, like
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FCC Orders Title II Reclassification of Broadband Internet
By a 3-2 vote Thursday, the Federal Communications Commission has begun proceedings to adopt a new set of rules designed to give regulators greater authority in mandating how broadband Internet services can be classified and delivered by service providers.
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Obama, the FCC and 2 Perspectives on Net Neutrality
The White House and President Obama dropped the hammer on the Federal Communications Commission (FCC) yesterday, pressuring the FCC to introduce rules that would strengthen protection of the "Net Neutrality" concept for consumers.
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Net Neutrality: You Never Know What You Have 'til It's Gone
You may not like everything you find on the Internet. But ask yourself this: would you really want to lose it? That's the question you should be pondering today, Net Neutrality Wednesday.
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Does the End of Net Neutrality Threaten Your Business?
Net neutrality has been one of the original and enshrining tenets of the Internet: All content is created equal. But a US federal appeals court has struck down a Federal Communications Commission (FCC) ruling meant to prevent ISPs from prioritizing some website traffic over others. The US Court of Appeals for the District of Columbia ruled today that the FCC
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Cell Phone Habits of Highly Annoying People [Infographic]
You have to love a business that has the gumption to ban Madonna -- simply for having the audacity to use her cell phone.
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How to Use TCPA Regulations to Your Mobile Marketing Advantage
As you may or may not know, back in 2012, the Federal Communications Commission revised its guidelines under the Telephone Consumer Protection Act (TCPA) to adopt additional protections for mobile wireless consumers. As of October 16th, these regulations are now in effect. These changes present a challenge and an
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New FCC Regs Challenge Marketers to Hang Up on Robocalls
Robocalls have long been a source of headaches for consumers. The US Federal Trade Commission logs about 140,000 to 200,000 complaints about them every month and they consistently rank in the FTC's top three consumer complaint categories.
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Mobile Enterprise: Mobile Choice, Competition, Innovation
This week, the mobile enterprise learns how to enhance the mobile experience for consumers, understands the state of the American mobile marketplace and schedules their time on paper. For companies that are using mobile devices to enhance their shopping experience, OpinionLab, the VOC listening solutions provider, has a few
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