Articles
Tag: explainable ai
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Do Your Customers Trust Your AI?
AI offers up a mixed bag of risks and advantages. Here’s what your customers expect when you use it.
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Why Explainable AI Is Key to CX Success
XAI keeps AI honest, ensuring it transparently churns out the accurate and useful results you and your customers expect.
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Dealing With AI Biases, Part 1: Acknowledging the Bias
It’s only a matter of time until AI applications will become more prevalent in high-stake industries. So AI bias deserves closer examination.
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CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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Why the Adoption Rate for Explainable AI in Financial Services Is Expected to Grow
Moving to “explainable AI” will remove much of the mystery around AI, and, as a result will drive adoption of more AI-driven services.
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6 Takeaways from the CMSWire DX Summit Fall 2021 Conference
We dig into the key takeaways from the Fall 2021 series finale of the virtual CMSWire Digital Experience Summit.
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Why Enterprise AI Needs Human Intervention
In the wake of the Pegasus Spyware controversy there were calls from many quarters for deeper control of AI by humans. Is it necessary?
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4 Reasons Why Explainable AI Is the Future of AI
Explainable AI (XAI) allows brands to be transparent in their use of AI applications, which increases user trust and the overall acceptance of AI.
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AI and Enterprise Search: Who's in Control?
We face a potential loss of control of business-critical applications when we do not know how AI is configured, applied and then modified.
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