Articles

Tag: enps

Solving Employee Experience Problems With Customer Experience Skills

Melissa Henley | Sep 24, 2020

Whether it’s persona creation, journey mapping, experience design or measurement, CX professionals can fill the gaps in EX strategies.

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Is the Employee Net Promoter Score the Best Engagement Metric?

Dom Nicastro | Jun 7, 2019

Is the Employee Net Promoter Score (eNPS) a worthy investment for your organization?

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Tag: enps

Solving Employee Experience Problems With Customer Experience Skills

Is the Employee Net Promoter Score the Best Engagement Metric?