Articles
Tag: dxs20
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Is Your Marketing ‘Thoughtfully Inclusive’ of African Americans?
Cheryl Grace of Nielsen shares insights on how marketers can be "thoughtfully inclusive" of African-American prospects and customers.
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6 Key Takeaways From DX Summit 2020
COVID-19 has customer experience changing and evolving, which was the backdrop for this year's DX Summit 2020. Here are 6 of the key takeaways.
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Jill Grozalsky: The Ideal Digital Experience – Agile, Responsive, Ever-Improving
Sitecore's Jill Grozalsky discusses the the role of content and the importance of design thinking to create engaging digital experiences in this interview.
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Dave Bukovinsky: Don't Let Silos Get in the Way of Customer Experience Evolution
Dave Bukovinsky of CSG discusses the emergence of CX platforms and the impact of AI and chatbots on customer experience in our latest DX Leader interview.
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Ajay Sampat: DX Growth Is All About Team Synergy
Ajay Sampat of Instacart discusses growth engineering, getting to the right DX mindset and the importance of teamwork in delivering exceptional DX.
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Yaron Morgenstern: Digital Customer Experience Is all About the People
Glassbox CEO Yaron Morgenstern has always focused on the digital world, but it’s the humans on the other side of the screen that are most important to him.
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Brian Chaput: Exceptional Digital Experience Is a Balance of Form and Function
Two core tenets have remained constant throughout Brian Chaput of HCL Digital Experience's career: customer support and the value of small wins.
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Shawn Weems: Creating Digital Experiences for the Hospitality Industry
Shawn Weems of Hyatt discusses personalizing digital strategies, rethinking priorities in the hotel industry in the wake of the pandemic and more.
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![Yaron Morgenstern, DX Leaders profile: "“Finding out what [customers’] major roadblocks are will help with getting everyone aligned around the most important things to fix and what the root causes are, and that is truly the key to driving CX.”](/-/media/d63f716b38d34e29bb768f8a7b45f86c.ashx?mw=155&mh=117)
