Articles
Sitecore's Jill Grozalsky discusses the the role of content and the importance of design thinking to create engaging digital experiences in this interview.
Continue reading...
Dave Bukovinsky of CSG discusses the emergence of CX platforms and the impact of AI and chatbots on customer experience in our latest DX Leader interview.
Continue reading...
Matt Swain discusses the importance of personalization, the impact of COVID-19 and how companies can navigate the “new now.”
Continue reading...
Ajay Sampat of Instacart discusses growth engineering, getting to the right DX mindset and the importance of teamwork in delivering exceptional DX.
Continue reading...
Glassbox CEO Yaron Morgenstern has always focused on the digital world, but it’s the humans on the other side of the screen that are most important to him.
Continue reading...
Two core tenets have remained constant throughout Brian Chaput of HCL Digital Experience's career: customer support and the value of small wins.
Continue reading...
Gregg Shupe of Progress discusses why now more than ever is the time for businesses to invest in DX and more in our latest DX Leaders interview.
Continue reading...
Shawn Weems of Hyatt discusses personalizing digital strategies, rethinking priorities in the hotel industry in the wake of the pandemic and more.
Continue reading...
Evans shares his take on the “forced experimentation” of technology apps and the importance of digital experience in the wake of the global pandemic.
Continue reading...