Articles
Tag: dx leaders 20
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Jill Grozalsky: The Ideal Digital Experience – Agile, Responsive, Ever-Improving
Sitecore's Jill Grozalsky discusses the the role of content and the importance of design thinking to create engaging digital experiences in this interview.
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Dave Bukovinsky: Don't Let Silos Get in the Way of Customer Experience Evolution
Dave Bukovinsky of CSG discusses the emergence of CX platforms and the impact of AI and chatbots on customer experience in our latest DX Leader interview.
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Matt Swain: Digital Experience Should Be Child’s Play
Matt Swain discusses the importance of personalization, the impact of COVID-19 and how companies can navigate the “new now.”
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Ajay Sampat: DX Growth Is All About Team Synergy
Ajay Sampat of Instacart discusses growth engineering, getting to the right DX mindset and the importance of teamwork in delivering exceptional DX.
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Yaron Morgenstern: Digital Customer Experience Is all About the People
Glassbox CEO Yaron Morgenstern has always focused on the digital world, but it’s the humans on the other side of the screen that are most important to him.
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Brian Chaput: Exceptional Digital Experience Is a Balance of Form and Function
Two core tenets have remained constant throughout Brian Chaput of HCL Digital Experience's career: customer support and the value of small wins.
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Gregg Shupe: 'You Cannot Wait to Grab Hold of a Competitive Advantage'
Gregg Shupe of Progress discusses why now more than ever is the time for businesses to invest in DX and more in our latest DX Leaders interview.
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Shawn Weems: Creating Digital Experiences for the Hospitality Industry
Shawn Weems of Hyatt discusses personalizing digital strategies, rethinking priorities in the hotel industry in the wake of the pandemic and more.
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Benedict Evans: Find Your Niche, Then Expand on It
Evans shares his take on the “forced experimentation” of technology apps and the importance of digital experience in the wake of the global pandemic.
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![Yaron Morgenstern, DX Leaders profile: "“Finding out what [customers’] major roadblocks are will help with getting everyone aligned around the most important things to fix and what the root causes are, and that is truly the key to driving CX.”](/-/media/d63f716b38d34e29bb768f8a7b45f86c.ashx?mw=155&mh=117)
