Articles
Tag: digital (page 2)
-
Reimagine Your Organizational Culture for Remote and Hybrid Teams
Like remote and hybrid work environments, the significance of organizational culture began long before the pandemic.
Continue reading...
-
Google Delays Demise of Cookies, Cynthia.io Launches On Demand AI Platform, More CX News
Google delays demise of cookies, Bain & Company debuts NPSx, Cordial secures $50M in Series C funding, more CX news.
Continue reading...
-
Eliminating Vanity Metrics From the Analytics Portfolio
How does one avoid the lure of vanity metrics?
Continue reading...
-
How Are Brands Improving the Ecommerce Experience?
Many industries, businesses and services are in need of ways to remain flexible and relevant for their consumers. Ecommerce is one way.
Continue reading...
-
What Is a Content Refresh and How Do You Do Them?
By refreshing your past content, you may trigger new performance results and drive traffic without having to write an entirely new article.
Continue reading...
-
How Digital Voice Technology Is Changing Customer Service
AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want?
Continue reading...
-
Low Code Unleashed: 3 Winning Strategies to Make It Work For You
It's hard to separate the low-code hype from the reality. Here are three areas where you can make a low-code program work for your business needs.
Continue reading...
-
Build a Buyer Persona in 5 Steps
Want to reach the right people with the right message at the right time? Buyer personas could be the answer.
Continue reading...
-
Facebook Stares Down Its First Ever Revenue Decline
In April, Meta said it might post a quarterly revenue decline for the first time in its history. Next week, we’ll see the results.
Continue reading...
-
Why It’s Time to Embrace Employee Experience
Just focusing on CX? The reality is that the experience you provide your employees directly impacts your customer experience.
Continue reading...
-
Understanding the Impact Text Treatment Has on Usability, User Experience
The way text is formatted can measurably influence productivity and user satisfaction.
Continue reading...
-
Why We Chose an Empowered Hybrid Work Model
Empowered hybrid goes all-in on two surprisingly complementary notions: full flexibility for people to work from home and rich opportunities to be together.
Continue reading...
-
CX Is Changing. Is Your Martech Changing With It?
Brands that want to be successful in customer experience will have to adapt their martech models to become more agile.
Continue reading...
-
How Customer Personas Fuel Good Content
Customer personas informed by accurate data allow companies to craft better content and spend marketing dollars more effectively.
Continue reading...
