Articles
Tag: digital transformation
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The Importance of the Human Touch in Digital Transformation
Even in a world full of digital touchpoints, we are often left yearning for a human connection.
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CX Decoded Podcast: Address Silos and Transform Customer Experience
CX Decoded caught up with Hank Brigman to discuss, among other CX topics, breaking down organizational silos in customer experience.
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Create a Connected Enterprise for Better Customer, Employee Experience
Organizations should establish a connected enterprise foundation. It just doesn't happen overnight.
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Contributor Q&A With Anita Brearton: No More Digital Transformation?
Is it time to retire the term "digital transformation?" Anita Brearton, CMSWire contributor, says yes in this Q&A with Managing Editor Dom Nicastro.
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Can Financial Transformation Trump Digital Transformation?
What is financial transformation, and is there something new in the term that matters to organizations wanting to transform digitally?
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Digital Trailblazer: Drive Consequential Digital Transformations
CMSWire contributor Myles Suer reviews a book that provides CIOs a mix of principles and personal transformation stories.
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Struggling Through Your Digital Transformation? Prioritize Employees
Customer experience is a driving factor which is not possible to achieve without equally strong employee experience.
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Establishing Intelligent Automation ROI Is a Moving Target
Big hopes for the ROI of automation projects don't always pan out. Here's how to gain a clearer picture of if your goals are in sight.
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The Rise of the Digitally Mature Organization
The playing field is shifting yet again, this time toward the vague concept of digital maturity.
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How to Accelerate Digital Maturity By Focusing on Customer Experience
Digital maturity allows organizations to adapt to consumer demands faster, and also helps companies grow. Are you there yet?
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Why IoT Can Be a Game-Changer for Digital Customer Experience
The economy may be slowing significantly, but the global IoT picture is heating up.
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CIOs: Time to Sense Transformational Needs, Create Agility
Most CIOs feel the pace of change has accelerated during the COVID-19 crisis. How do you manage that change?
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CIO Leadership: Managing Through a Recession
How will CIOs manage through a recession without impacting business competitiveness?
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On the Path to Becoming Digital, Don’t Forget the Humans
Transforming a business into a digital operation isn’t just about upgrading software or revamping a website, it starts by putting human needs at the center.
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