Articles
Tag: digital experience (page 8)
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Ukraine and the Limits of Russia’s Social Media Power
The Kremlin is pulling its usual tricks. Here's why they're falling flat.
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UserZoom Announces $800 Million Strategic Development Investment
UserZoom plans to use funds from Thoma Bravo to expand its all-in-one research and optimization capabilities.
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The Case for Artificial Intelligence in Content Marketing Use Cases
Marketing content — indispensable to the marketing process — is one area that shows promise for AI-powered tools.
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ICYMI: Is 2022 the Year of Digital Workplace Imagination? Customer Data That Matters
Understanding your customer is important. What new digital experiences are being offered for customers?
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2022 Blockchain and Cryptocurrency Reality Check
Cryptocurrency uses blockchain technology to create e-money that circumvents traditional banking. But is it here to stay?
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6 Takeaways From Mobile World Congress Barcelona 2022
See what MWC Barcelona 2022 has in store, including 5G predictions, humanitarian efforts and promising XR advancements.
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Inside Sitecore's Composable Commerce Experience Gambit
MACH and composable, and the underlying tech, have reshaped the perception of what is "best-of-breed." Can Sitecore make room for its SaaS-based commerce?
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Do You Really Know Who Your Customers Are?
Personalization is a tricky business and it’s getting trickier all of the time.
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How Should a Voicebot React to Verbal Abuse from a Customer?
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
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7 Takeaways from CMSWire's DX Summit 2022 Winter Edition
CMSWire held its virtual Digital Experience Summit conferences last week, discussing customer data management and creating solid digital customer experiences.
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Accessible Content Is Good for Everyone — Including Businesses
When content is made more accessible, it not only ensures a business meets its legal requirements, it's also just smart business.
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Zoom Introduces Category-Redefining Contact Center Solution
Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions.
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Uniphore Unveils $400 Million Series E Funding to Support Explosive Growth
After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.
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Is It Time to Retire the Term Digital Transformation?
Is it fair to say we’ve digitally transformed and are now on a new path of technology evolution?
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