Articles
Tag: digital customer experience
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Show Me the Money — and Digital Experience: Bank Websites Get UX Test
US banks must improve digital user friendliness and accessibility to differentiate themselves and better serve digitally savvy customers.
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DXP Conference Peek: No Sitecore Symposium, Roadshows Rule Roost
Sitecore has moved to an every-other-year format for its big conference. What are other digital customer experience vendors up to?
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6 Ways ChatGPT May Change Digital Customer Experience
ChatGPT will likely impact the digital customer experience world and act as a catalyst for trends already in place.
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CX Decoded Podcast: Digital Innovation Through a Beauty Lens
CX Decoded catches up with Michelle Pacynski of Ulta Beauty to chat digital customer experience.
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5 Digital Customer Experience Trends for 2023
What's going to drive the digital customer experience conversation in 2023? Probably more of the same from 2022.
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CX Decoded Podcast: Inside the CMSWire State of Digital Customer Experience Report
CMSWire catches up with Sarah Kimmel, VP of research at Simpler Media Group, on the CMSWire State of Digital Customer Experience Report.
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The True and Total Cost of Free in Digital World
Cheap and free cost the Earth. And we're all a part of the problem, along with digital giants.
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Customer Experience in a Tube: London Transport Lessons Learned
The customer experience in the London “Tube” was enlightening and gives a peek into the future of digital CX. There remains room to grow.
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How to Deliver a Customer-Centric Digital Customer Experience
Why are customers not satisfied and brands, all too often, not seeing the desired ROI on their investments? Time to make CX more personal.
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Sitecore Symposium Attendees and CX Professionals Share 2023 CX Priorities
As attendees gathered at the Sitecore Symposium, the answers to what matters most to marketing and CX professionals revolved around change.
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Mastering Brand Reputation Management in the Social Media Age
What's a brand to do when customers can air their grievances and openly discuss, criticize and complain on social media channels?
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Digital Customer Experience Woes: Where Are My Race Car Tickets?
When is digital too much? When it puts more work on the customer, for starters.
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3 Questions Customer Experience Professionals Should Ask About Phygital
The latest buzzword/portmanteau — phygital — should have customer experience professionals asking plenty of questions.
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Will VR Drive CX in the Metaverse?
How will customer experience be enhanced as more people explore the brave new world of the metaverse with VR devices?
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