Articles
Tag: design (page 6)
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CX Decoded Podcast: Connecting Customer Experience With Employee Experience
In this episode of CX Decoded Katrina Taylor, a CX and UX design professional, shares her thoughts on connecting CX with employee experience.
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What To Expect at Mobile World Congress Barcelona 2022
Mobile World Congress 2022 Barcelona will be held next week, exploring themes of 5G, connectivity, digital inclusion, diversity and artificial intelligence.
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Zoom Introduces Category-Redefining Contact Center Solution
Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions.
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Uniphore Unveils $400 Million Series E Funding to Support Explosive Growth
After multi-million dollar funding round, Uniphore announces plans to extend market leadership in voice AI, computer vision and other technologies.
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How Compassion Can Benefit Customer Experience
Empathy and compassion are not one in the same entirely, and compassion can ultimately benefit the customer experience more than empathy can.
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Radar Raises $55 Million Series C to Drive Next-Gen Location-Aware CX
$55 million in new capital will allow geofencing platform Radar to expand location-aware services, transforming the state of customer experience marketing.
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LivePerson Announces New AI Capabilities To Deliver Curiously Human Experiences
LivePerson announces new conversational AI capabilities, including routing and actions abilities that can assist customer service, sales and marketing teams.
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Reasons Why Ethical Conversational Design Is Vital for Enterprise AI
In today's world, AI has become almost inescapable. While the tech offers up many conveniences, it also puts forward new ethical challenges. Learn more.
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Long-Term Thinking Needed: Experience Design Survey Results
Our new metrics must be much more holistic. They need to measure the impact of our decisions on the Earth’s ecosystems over time.
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How Will Conversational AI Transform Customer Experience?
Today's conversational AI-powered applications are more humanoid than ever. How do they work, and how will they impact the digital landscape as we know it?
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It's Way Too Early to Count Out Instagram Reels
Despite the narrative, TikTok hasn’t crushed Reels just yet. Find out exactly how Instagram is fighting back.
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Shopware Nets $100M, AppDirect Acquires ITCloud.ca, More CX News
Shopware raises $100 million in growth capital, AppDirect acquires Canadian cloud technology provider ITCloud.ca and more digital marketing and CX news.
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Lights, Camera, Action: The Final Step in Your Customer Survey Program
The best customer experience advice that I have to give is to commit to surveying your customers as you would converse with a colleague.
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Optimizing Apps and Services for First- and Zero-Party Data
Now more than ever, businesses must focus on collecting zero- and first-party data, to help organizations provide more personalized customer experiences.
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