Articles
Tag: design (page 3)
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Using Customer Relationship Management to Promote Business Growth
If your organization isn’t tapping into the benefits of customer relationship management, it could fall behind the competition.
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Adobe Sees Growth in Digital Experience Segment, Pathlight Adds Quality Assurance, More CX News
Adobe achieves record revenue, Ingka Group debuts Ikea Kreativ for customer design planning, ActionIQ introduces CX Hub and more news.
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Why Ignoring IoT-Enabled Customer Experiences Could Cost You
The Internet of Things isn't just a marketing tool. From inventory management to customer communication, this tech offers far-reaching benefits.
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On the Path to Becoming Digital, Don’t Forget the Humans
Transforming a business into a digital operation isn’t just about upgrading software or revamping a website, it starts by putting human needs at the center.
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How to Make Your Customer Experience Better: Be Convenient
Convenience alone can draw customers in the door — and keep them coming back. Are you doing enough to add convenience to your customer experiences?
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Time for Metaverse Customer Experiences? NFL Says 'Yes'
The actuality of the metaverse may be a few years away in some estimates, but that's not the case for the NFL.
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Most Prominent Psychological Principles That Govern Product Design
Some of the most prominent psychological principles that we come across daily, but hardly remain aware of the guiding force within them.
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4 Methods for Hyper-Personalization That Get Results
Personalization based on audience segmentation is no longer enough for today’s consumers. Learn how you can use hyper-personalization to boost CX and drive ROI.
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Capital One Enters B2B Software Market, WP Engine Acquires Delicious Brains Tools, More
Capital One moves into B2B market with Capital One Software, Airship expands mobile experience management with Gummicube acquisition and more news.
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Rolex and Mercedes Out: New Elites Consuming Organic, Pro Breastfeeding
Today's elite aren't wearing flashy designs or bragging about their luxury cars. Instead, they're looking for something that's a little less eye-popping.
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Design Thinking in 2022: Centering the Customer Journey, Embracing the Metaverse
To develop excellent customer experiences, experts say it’s essential to focus on context and a design thinking mindset.
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How IoT, Automotive and SmartTV Are Changing the Digital Customer Experience
Today’s always-on customers have high expectations when it comes to digital experiences, and they’re no longer accepting excuses from brands that don't deliver.
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Marketing Automation vs. Customer Journey Orchestration
Marketing automation or customer journey orchestration — which is best? Discover the ins and outs of each, and which will offer your business the most benefits.
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No Service Design, No Customer Experience
In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience.
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