Articles
Tag: deb miller
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What Does Good Enough Look Like in a Pandemic?
Over the course of 2020, the definition of good enough became a moving target.
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Learning to Adapt to the Pandemic-Induced Educational Crisis
Move over New Math and Common Core; some of the most disruptive educational trends of their time have now been dwarfed by our current pandemic issues.
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Wearables, Bluetooth and Drones: Adapting Tech for Times of Crisis
As technology professionals, we should remain impatient and alert to adapting tech for new solutions that can help us through this crisis.
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Want to Deliver Better Customer Service? Immerse Yourself in Context
Context creates a “big picture” that helps us interpret individual data points and take appropriate action in support of our customers.
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Persevering Through the Pandemic's Slack Tide
Scientific advancement is not only possible during the pandemic but is essential to our survival.
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How to Deliver Good, Better, Best Customer Service
Here is the story of how one utility provided us good, then better, then ultimately the best customer service.
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3 Principles Successful Teams Have in Common
As we learn new ways of working together, here are three classic successful partnering principles to keep in mind: trust, shared vision and collaboration.
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Getting Work Done in the Next Normal
Automation will help us navigate through the COVID-19 pandemic to our “next normal” in three different ways.
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Achieving the Art of the Possible: The Legacy of 3 Leaders
Clayton Christensen. Jack Welch. James Lipton. We recently lost these three leaders, yet they can each offer us inspiration at a time when we could use it.
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Why Case Management Needs to Be Part of Your Automation Plans
If we want to improve team productivity and decision making, then case management needs to be in our automation toolkit.
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Do We Still Need Brand Mascots?
Mascots punctuate the brand promise: they are “spokespersons” for that promise and they help customers and prospective buyers remember the promise.
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Technology Predictions for the Roaring '20s
Auto-mation becomes intelligent process automation, healthcare transforms and more to expect in the decade ahead, with a nod to the original roaring '20s.
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Calculating Customer Value Delivered
Forrester has proposed a simple formula to help enterprises calculate how much value they deliver to customers. A recent shopping experience put it to the test.
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Why Process Automation Is Not Always Process Improvement
A sole focus on technology will not be enough if meaningful and measurable business process improvement is the goal.
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