Articles
Tag: cx (page 2)
-
Heard in Nashville: Customer Experience, Employee Experience, Everything in Between
CMSWire Managing Editor Dom Nicastro has the customer experience tales from Nashville this week at Forrester's CX North America conference.
Continue reading...
-
ConsenSys, LivePerson Want to Empower Customer Care in Web3 World
VillageDAO will grow customer care for Web3 brands by organizing community members into customer care squads.
Continue reading...
-
5 Targeting Recommendations for a Post-Cookie World
Third-party cookies? Who needs 'em. With these five tips, you can prepare your company for the switch to first-party data and succeed in a post-cookie world.
Continue reading...
-
CX Decoded Podcast: Marketing, Customer Experience Technology Leadership
CX Decoded catches up with digital marketing technology leader Chris O'Brien on managing martech stacks and processes.
Continue reading...
-
3 Things Every CX Leader Needs to Be Successful
Many CX leaders simply aren’t in their role long enough to deliver successful outcomes. So how do you have successful CX?
Continue reading...
-
Here's What Consumers Hate About Chatbots
Better make the transfer from human to chatbot smooth. You'll lose customers if you don't.
Continue reading...
-
Audience Journeys from mParticle Aims to Personalize Customer Experience
Marketers may use mParticle's new Journey Builder to create audience sequences that change throughout the lifecycle.
Continue reading...
-
6 Tactics to Make Design Thinking a Success
Design thinking is great in concept, but there must be some planning around the execution.
Continue reading...
-
Qualtrics Partners With SAP to Aid Contact Center Customer Experience
Qualtrics and SAP have partnered to help contact centers enhance customer experience.
Continue reading...
-
CX Decoded Podcast: Marketing and Customer Experience in the Metaverse
CX Decoded caught up with Dirk Lueth to discuss marketing and CX opportunities in the metaverse.
Continue reading...
-
Do Your Customers Trust You on AI, Data Collection and Customer Experience?
A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
Continue reading...
-
Consumer Wants: Privacy Transparency, Online Security, Better Customer Experience
Axway surveyed 5,074 people to assess consumer comfort with data privacy and security and digital experiences.
Continue reading...
-
4 Ways to Make Your CX 'Sticky'
It makes good business sense to keep your customers coming back. Find out how to do just that with these sticky CX strategies.
Continue reading...
-
CX Decoded Podcast: Marketing in a Web3 World
Travis Wright helps Dom and Rich spotlight the practical applications of blockchain and Web3 as well as what marketers need to understand.
Continue reading...
