Articles
Tag: cx
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CX Decoded Podcast: Customer Experience With a Looming Recession
CMSWire's CX Decoded team catches up with Tina Dobie, chief customer officer at Calendly, on taking on CX challenges in a looming recession.
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The Path to Excellence, Part 5: Inspirational Leadership
Leadership is so much more than being authentic, at least that's what we've been led to believe.
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How AI-Driven Data Enhances CX
The use of artificial intelligence and machine learning continues to exponentially increase across a wide variety of industries.
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CX Decoded Podcast: Exploring the Customer Unhappiness Factor
CX Decoded catches up with Tomas Haffenden, who discusses his customer unhappiness model.
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CX Decoded Podcast: Address Silos and Transform Customer Experience
CX Decoded caught up with Hank Brigman to discuss, among other CX topics, breaking down organizational silos in customer experience.
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Understanding Customer Insights Through Knowledge Graphs
How to use knowledge graphs to improve customer experience — digging into the healthcare example.
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CX Decoded Podcast: Creating Fan Experience on the PGA Tour
CX Decoded catches up with Travis Trembath of the PGA Tour on creating the best digital and in-person customer experiences.
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Enough Already With Customer Feedback. Make Your Move
Sure, listening to customers is important. Too much of it can be counterproductive, though.
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8 Ways to Improve Your Brand's Product Experience
What can you do to ensure a quality ecommerce and product experience? A lot, it turns out.
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Digital Customer Experience Woes: Where Are My Race Car Tickets?
When is digital too much? When it puts more work on the customer, for starters.
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Your CX Design Is Not Working. Are You Doing It Right?
What does it take to adopt a well-defined CX design structure? Listening to customers is a good start.
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CX Decoded Podcast: 5G's Impact on Customer Experience
CX Decoded caught up with Verizon's Frank Boulben to discuss the impact of 5G on customer experience professionals.
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No-Code/Low-Code Solutions Could Be Answer to Better Customer Experience
Even the best system on Earth is useless if it never gets out of development.
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8 Tips to Build a Winning Customer Experience Strategy
Don’t leave your CX up to chance. Ensure you’re delivering excellent experiences by crafting a goal-oriented customer experience strategy.
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