Articles
Tag: cx data silos (page 2)
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Dismantling Data Silos Isn't Just a Tech Challenge, It's About Meeting Customer Needs
To improve the customer experience, companies must adopt uniform cross-departmental strategies and integrate siloed data to create comprehensive customer views.
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Don't Dismantle Data Silos, Build Bridges
Dismantling data silos sounds like a fine aim. But after years of trying and failing, the author suggests a new approach: build bridges
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Customer Data Platforms Put Omnichannel Within Reach for Small Retailers
SaaS-based customer data platforms (CDP) may enable small retailers to deliver omnichannel experiences through a single customer view.
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Stop Operating in the Dark: Remove Departmental Blinders for Better CX
Breaking down silos and setting up multidisciplinary teams might be the best way to create amazing customer experiences.
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Old MacDonald Met a Data Silo, E-I-E-I-O
In many enterprises, business units operate as silos and don’t take a unified approach to customer outreach. Data hubs can help solve that problem.
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The Path to Customer-Centricity Lies in Dismantling Data Silos
There's no silver bullet to dismantle data and technology silos, but business can take some steps to mitigate them
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