Articles
Tag: cx data silos
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CX Decoded Podcast: Address Silos and Transform Customer Experience
CX Decoded caught up with Hank Brigman to discuss, among other CX topics, breaking down organizational silos in customer experience.
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Understanding Customer Insights Through Knowledge Graphs
How to use knowledge graphs to improve customer experience — digging into the healthcare example.
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5 Overlooked Datasets in CX Road Mapping
When your team has been tasked with building the first real CX roadmap your company has ever had, which datasets will guide you?
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Creating Customer 360 Doesn't Have to Be so Hard
Most customer experience initiatives falter because they think it’s only about the customer and the data is an afterthought.
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Combating 'Commerce Anarchy' With Better Data Management
Businesses struggle to deliver a unified customer experience across touchpoints, but better product data management can help deliver better user experiences.
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What It Takes to Build a Standout Digital Customer Experience
The way companies approach customer experience (CX) underwent rapid change at the start of the pandemic, and it continues to evolve today.
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Why Disconnected Data Grinds Customer Journeys to a Halt
For many organizations, each business unit has its own separate customer record, which makes it difficult to support and service customers.
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5 Key Challenges to Building a Successful Omnichannel Customer Experience Strategy
We explore the biggest challenges facing marketers and cx leaders in today’s omnichannel world.
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Do We Really Need to Get Rid of Data Silos?
One thing we should all agreed on: not all silos are bad.
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Why Marketers Need to Rethink Their Siloed Approach to Data
It’s time to challenge the idea that organizational silos are bad. Data silos, not organizational silos, are what make businesses inefficient.
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Clean Up Your Digital Presence: A Scalable Content Decision Making Process
In a digital change project, set rules about how to handle content across your entire digital presence instead of making decisions about every piece of content.
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5 Signs Your Organization Is Too Siloed
Organizational silos create major barriers to communication and innovation. Here's how to spot the telltale signs of silos inside your business.
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Your Best Defense Against Organizational Silos Is Communication
Communication, evaluation and research are key to identifying solutions to business challenges that will help break down departmental siloes.
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Pave the Way to Better Customer Experience by Dismantling Internal Silos
When an organization focuses on individual touchpoints, rather than the end-to-end customer journey, they reinforce and create internal silos.
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