Articles
Some companies enable callers to access a team of experts for support, while others have IVR trees before a caller can speak to a human being.
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The last 20 months has had a lot changes for all facets of business including call centers and 2022 is coming fast. Here are the biggest hurdles.
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CX teams will be under pressure to deliver great CX this holiday in a challenging time. Here are some tips to help you get it done.
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Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance.
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Customers today expect brands to respond to customer service tickets within an hour, which can be a challenge.
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CDPs can provide customer service reps a complete view of their customers, allowing the business to improve retention rates, reduce churn, and improve loyalty.
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Cutting customer experience favors short-term expense savings over longer term revenue gains.
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Automation Anywhere released its latest addition, Automation Anywhere for Contact Centers, an AI-driven automation solution.
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Chatbots are growing in use, but despite their advantages, there are times that chatbots don’t provide better CX. For now...
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Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
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Here we explore the ways predictive analytics and prescriptive analytics are being used in the call center today, and trends to watch for tomorrow.
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Conversational AI software company Gupshup announced its acquisition of Dotgo last week to extend conversational messaging platform capabilities.
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Sprinklr today announced its new AI and automation features — dubbed by the company as the “next generation of Sprinklr Modern Care.”
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Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care.
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