Articles
Tag: customer support (page 2)
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Call Center Support Operations: Teams of Experts, Automation or Both?
Some companies enable callers to access a team of experts for support, while others have IVR trees before a caller can speak to a human being.
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4 of the Top Call Center Challenges for the Coming Year
The last 20 months has had a lot changes for all facets of business including call centers and 2022 is coming fast. Here are the biggest hurdles.
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Holiday Crunch Time: 5 Tips for Better CX and Support
CX teams will be under pressure to deliver great CX this holiday in a challenging time. Here are some tips to help you get it done.
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6 Strategies for an Effective Call Center Culture
Call center agents suffer stress from workforce challenges, like rising customer expectations, growing call volume and a shaky work-life balance.
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What Does Proactive Customer Service Mean for Brands?
Customers today expect brands to respond to customer service tickets within an hour, which can be a challenge.
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How Customer Data Platforms Can Benefit the Call Center
CDPs can provide customer service reps a complete view of their customers, allowing the business to improve retention rates, reduce churn, and improve loyalty.
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Inflation Is No Excuse to Cut Customer Experience Programs
Cutting customer experience favors short-term expense savings over longer term revenue gains.
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Automation Anywhere Releases New Contact Centers Solution
Automation Anywhere released its latest addition, Automation Anywhere for Contact Centers, an AI-driven automation solution.
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4 Ways Chatbots Can Fail at Customer Experience
Chatbots are growing in use, but despite their advantages, there are times that chatbots don’t provide better CX. For now...
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5 Benefits That Chatbots Can Bring to Your Customer Experience
Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
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How Predictive and Prescriptive Analytics Improve the Call Center Experience
Here we explore the ways predictive analytics and prescriptive analytics are being used in the call center today, and trends to watch for tomorrow.
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Gushup Acquires Dotgo to Extend Conversational Messsaging Capabilities
Conversational AI software company Gupshup announced its acquisition of Dotgo last week to extend conversational messaging platform capabilities.
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Sprinklr Announces Sprinklr Modern Care
Sprinklr today announced its new AI and automation features — dubbed by the company as the “next generation of Sprinklr Modern Care.”
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Does Your Business Have a Customer Support Bill of Rights?
Does your business have a customer bill of rights? This simple set of expectations can show customers that you truly care.
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