Articles
Tag: customer service (page 3)
-
B2B Supply Chain Issues? Consider These CX Solutions
Facing supply chain issues that are out of your control? It's possible to keep your customers happy — and coming back for more — with these CX strategies.
Continue reading...
-
How Should a Voicebot React to Verbal Abuse from a Customer?
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
Continue reading...
-
3 Ways To Preserve CX While Dealing With Supply and Staff Shortages
Product shortages leaving shelves bare? Unable to offer your typical range of services? Learn how a good CX strategy will keep customers coming back anyway.
Continue reading...
-
Zoom Introduces Category-Redefining Contact Center Solution
Zoom Contact Center sets new standards for customer service and employee experiences through omnichannel, video-optimized interactions.
Continue reading...
-
3 Ways CX Can Become a Driver of Business Strategy
Customer experience today doesn’t just support the business, it often is the business.
Continue reading...
-
LivePerson Announces New AI Capabilities To Deliver Curiously Human Experiences
LivePerson announces new conversational AI capabilities, including routing and actions abilities that can assist customer service, sales and marketing teams.
Continue reading...
-
How Will Conversational AI Transform Customer Experience?
Today's conversational AI-powered applications are more humanoid than ever. How do they work, and how will they impact the digital landscape as we know it?
Continue reading...
-
Knowledge Management Is the Foundation of Good Customer Experience
A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why.
Continue reading...
-
How to Solve a CX Crisis in 5 Steps
You can do everything right and still get complaints. With this five-step strategy, you can tackle complaints with ease while improving customer satisfaction.
Continue reading...
-
Pegasystems Debuts Voice AI, Messaging AI Solutions to Support CX Agent Experience
Pegasystems has released two new products its says offer conversational AI capabilities during live interactions in real time, supporting agent experience.
Continue reading...
-
Salesforce's Multi-Factor Authentication Compliance Date Arrives
Salesforce's compliance date for multi-factor authentication came this month. Why did the CRM giant make the move?
Continue reading...
-
What Is Average Handle Time (AHT) and Does It Impact Customer Experience?
Average handle time (AHT) is a key metric that can help contact centers streamline their operations and improve customer satisfaction.
Continue reading...
-
One Size Does Not Fit All With AI and Customer Service
Would an AI customer service system catch the same mistake a human agent did?
Continue reading...
-
We Know Chatbots Are Falling Short, But Why?
Customer experience chatbots have been a major disappointment. Here's why.
Continue reading...
