Articles
Tag: customer service (page 2)
-
Good Customer Service: Why It's Important and How to Achieve It
Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company.
Continue reading...
-
AI in Marketing: Top 5 Mistakes Marketers Make
Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
Continue reading...
-
Ratings and Reviews Help Customers Make Smart Buying Decisions
Today's customers base their buying decisions on ratings and reviews. Learn how you can manage this feedback — even if it's negative.
Continue reading...
-
The Top 4 Urban Legends of Customer Experience
If you’ve spent any time in the customer experience industry, you’ll know we have some CX “urban legends” in our midst.
Continue reading...
-
HubSpot Relaunches Service Hub to Deliver Connected Customer Experiences
HubSpot announced the fourth relaunch of its Service Hub, offering up new help desk customization, improved feedback collection tools and more.
Continue reading...
-
Dixa Leverages $43M Double Acquisition of Miuros and Solvemate
Dixa acquired Miuros and Solvemate in a push to expand geographic reach and widen employee talent pool.
Continue reading...
-
Drift Launches Conversation Cloud at FLASH Miami
Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.
Continue reading...
-
Automating Customer Data Imports Can Benefit Businesses
Data automation can help unify customer data across your organization and allow your teams to deliver better customer experiences.
Continue reading...
-
Immersive Commerce Comes of Age in 2022
Today's consumers want more out of their digital shopping. They want immersive commerce experiences that stand out from other brands and increase convenience.
Continue reading...
-
The Secret to Creating a Customer-Focused Culture
Want to create a company culture that promotes customer service from the inside out? Learn how in six easy steps.
Continue reading...
-
Clickatell Raises $91 Million in Series C for US Expansion and Product Acceleration
After raising $91 million in funding, Clickatell announces upcoming one-click tools and messaging capabilities.
Continue reading...
-
LinkedIn Acquires Oribi, Jivox Debuts Digital Commerce Marketing, More News
LinkedIn acquires Oribi, NICE debuts AI tools to optimize CX and more customer experience and digital marketing news.
Continue reading...
-
NLP and Text Analytics Enhance VoC Programs, Boost CX Engagement
Fueled by advancing technology, Voice of the Customer programs allow organizations to gain real-time CX insights. Learn more.
Continue reading...
-
B2B Supply Chain Issues? Consider These CX Solutions
Facing supply chain issues that are out of your control? It's possible to keep your customers happy — and coming back for more — with these CX strategies.
Continue reading...
