Articles
Tag: customer service
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Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service
Learn how to create a seamless experience and leave a lasting impression on your customers.
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Customer Data, Analytics Top Priorities for Customer Service Leaders
Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange.
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23 Minutes, 4 Seconds, 1 Canceled Subscription, 1 Poor Customer Experience
The simple cancellation request took 23 minutes and was filled with repetitive questions. Why are more companies are shifting toward this method?
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What Can Southwest Airlines Do to Restore Customer Trust?
Experts weigh in on how Southwest can repair damage to its reputation following its holiday travel cancellation debacle.
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Empowering Agents to Shine: 5 Steps for Contact Center Leader Success
Call center agents are the face of your business. Here are a few quick tips to empower them toward success.
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Frontier Airlines Hangs up Customer Phone Support. What's the CX Message?
Frontier customers are having to say goodbye to phone calls as the airline moves to fully digital customer service.
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Here’s Why Voice Channels Will Remain Evergreen in Call Centers
In theory, the more channels available, the less that voice — and therefore humans — will matter. But people still want to connect with people.
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CX Trends in 2023 to Win Customers Over
Amidst a decade of unimaginable lows, record highs and everything in between, CX has been a constant in business success.
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The Bittersweet Story of the Restaurant Kiosk and Customer Experience
While quick-order kiosks allow customers to order faster, the full impact on CX is a little more complicated.
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Top Customer Experience Trends You Should Watch in 2023
Customers have higher expectations when it comes to personalization, smooth omnichannel experiences, 24/7 access and control of their own narratives.
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The User Experience Elements That Make up the Hybrid Marketplace
The hybrid marketplace offers tangible and potent options for customers who desire instant gratification from local retail outlets.
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US Federal Government Tackling Issues Blocking Better CX
The government's goals are to modernize programs, reduce administrative burdens and develop new online tools and technologies to enhance CX.
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ChatGPT's Impact on Customer Experience and Marketing
With a chatbot that is capable of producing content and conversations that are extremely humanlike, there are implications that are far-reaching.
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Top Call Center Trends to Watch in 2023
Where is the call center and call center technology going next year?
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