Articles
Tag: customer service and support
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How Amazon Prime Created a Bad Customer Experience for Everyone Else
It’s a lovely thing for individual consumers, but not for the businesses that can’t compete with this increasingly impatient consumer mindset.
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Bridging Customer Communities During Times of Transition
When significant change happens, how can different communities connect to better leverage and share knowledge?
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The Third Eye: 6 Ways to Make Customer Success as Strategic as Sales and Marketing
The customer success (CS) team is increasingly the custodian of the post-purchase CX. Here’s how to make modern CS teams succeed.
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Kinder AI in the Contact Center: Best Ways to Improve Your AI Customer Support
AI is revolutionizing contact centers, but getting the balance right between AI and human interactions to ensure customer satisfaction remains a challenge.
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5 Ways to Optimize Your Customer Feedback Program
How to turn customer feedback into actionable insights and drive business results with these five strategies.
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What Is a Contact Center? Omnichannel Customer Experience Redefined
Ready to elevate your customer service game? Discover the power of the contact center and how it can revolutionize omnichannel customer experience.
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Future-Proof Customer Experience With Investments in Support and Service
In times of economic uncertainty, investing in customer experience can set companies apart from their competitors.
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Will 2023 Be a Breakthrough Year for Customer Journey Orchestration?
Despite the focus on digital transformation, real journey orchestration on a large scale has remained theoretical for most organizations for several reasons.
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How to Stop Selling and Start Caring for Customers Through Economic Uncertainty
Discover how shifting your focus to personalized service and genuine communication can create loyal customers in times of economic uncertainty.
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You’re Not Selling Products — You’re Selling Experiences
Customer experience is not just a B2C thing anymore. It’s also an important opportunity for B2B.
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Successful Customer Onboarding: A Quick Guide
An insufficient onboarding experience is the third driving factor of customer churn.
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Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service
Learn how to create a seamless experience and leave a lasting impression on your customers.
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Customer Data, Analytics Top Priorities for Customer Service Leaders
Digital channels give organizations an opportunity to personalize the journey of their customers using the insights gained from this mutual data exchange.
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23 Minutes, 4 Seconds, 1 Canceled Subscription, 1 Poor Customer Experience
The simple cancellation request took 23 minutes and was filled with repetitive questions. Why are more companies are shifting toward this method?
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