Articles
Tag: customer satisfaction (page 3)
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Chief Customer Experience Officers Challenged by Security, Generation Gap
There’s no doubt that there are a plethora of resources available to help customer experience executives provide extraordinary opportunities and competitive advantage. But what challenges do they face? Consero investigated these issues in its Fall 2013 Customer Experience Data Survey. Consero surveyed Fortune 1000 chief customer experience executives about issues
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New Report Examines Global Trends in Customer Service
A new report from Zendesk takes a closer look at some of the many factors that contribute to overall customer satisfaction. What it found is that good customer service is universal. No matter what country you're in, when you shopping or how you engage with a company, there are a few universal factors that are bound to influence your experience. The Zendesk Benchmark report examined
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Report: Global Customer Service Trends are Changing
On a global scale both customer satisfaction and customer qualities are changing, according to a new report from Zendesk. The report “The Zendesk Benchmark Q2 2013 In Focus: Customer Self-Service ” compares actual support performance results from 16,000 companies in 125 countries and highlights the following areas: how customer
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Customer Experience: From Customer Satisfaction to Customer Action
On the Web we need to measure whether customers are actually successful, not whether they are satisfied.
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User Analytics and the Federal Web: A Mandate to Improve the Customer Experience
Today we start a three part series that focuses on usability, social collaboration and mobility needs of the Federal government. For the next three weeks, we’ll examine the trends and challenges affecting how agencies engage with the public and with each other. Over the past three years, there’s been
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Socially Responsive Companies Set the Standard for Customer Care
Can better social media outreach lead to better client satisfaction? A new study by Socialbakers seems to indicate that “socially devoted” companies can drive customer engagement by adopting more reactive and open social media strategies. Socially Devoted to You The Socialbakers research study revealed : On average, companies respond to
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