Articles

Tag: customer reviews

Ratings and Reviews Help Customers Make Smart Buying Decisions

Shep Hyken | Apr 6, 2022

Today's customers base their buying decisions on ratings and reviews. Learn how you can manage this feedback — even if it's negative.

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Qualtrics Announces Upcoming Release of Experience ID

Ben Schwartz | Oct 6, 2021

Today Qualtrics announced the upcoming release of Experience ID, the company’s newest addition to its Experience Management (XM) operating system.

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Best Practices for Post-Sale Customer Experience

Phil Britt | Nov 25, 2020

Company execs offered their thoughts on what they have found as the best practices for continuing CX after the sale.

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Mindshare's OpenTell Gives Real Customers a Voice

Barry Levine | Nov 14, 2013

“I asked for ‘Grilled Steak.’ And I got Pork. I said ‘No’ to smothered, and got smothered.” So read a recent restaurant review on the new OpenTell service from Mindshare, which allows certified customers only to express their unvarnished opinions.

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Tag: customer reviews

Ratings and Reviews Help Customers Make Smart Buying Decisions

Qualtrics Announces Upcoming Release of Experience ID

Best Practices for Post-Sale Customer Experience

Mindshare's OpenTell Gives Real Customers a Voice