Articles
LinkedIn wants its social selling platform customers to get more out of their Salesforce customer relationship management (CRM) suite, their Gmail accounts and their sales mobile apps.
The Mountain View, Calif. social professional network today released enhancements for its Sales Navigator platform, its social selling platform for sales agents.
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Among retailers, customer experience is one of the most elusive terms you can imagine (second only to omnichannel, perhaps).
Discussions abound in professional circles, but only few share a decent practical understanding of customer experience management. Still, poor customer experience is estimated to cost US retail brands up to 25 percent of their potential revenue,
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SAN FRANCISCO — SugarCRM today announced a joint offering with IBM Cloud to increase the security and control on its customer relationship management platform.
The IBM integration gives Sugar’s platform the ability to deploy on IBM’s dedicated, private bare metal clouds, which SugarCRM claims will improve the overall security and
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Have you been Ubered? Has technology reshuffled the deck in your industry? Are you about to become obsolete as some new (or renewed) competitor steals all of your hard-won, seemingly loyal customers?
Digital disruption is the new buzzword in business transformation consulting circles, and for good reason.
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Microsoft finally announced the general release of the the Spring 2016 Wave of Dynamics CRM.
But technically speaking, Microsoft has been pushing elements of Dynamics CRM 2016 into general availability since early this month, and drip feeding updates ever since.
There are a couple of points worth noting.
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Salesforce customers lost four hours worth of CRM data due to a system failure and outage that lasted over two business days.
The outage set off a social media firestorm from customers of the world’s largest Software-as-a-Service (SaaS) customer relationship management provider.
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SugarCRM is enhancing search and adding new capabilities in the latest version of its customer relationship management (CRM) software platform.
Version 7.
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Zendesk leapt into the leaderboard while SAP moved farther away in Gartner’s latest industry report on CRM customer engagement centers.
Meanwhile, no vendor comes close to Salesforce — again.
Gartner Inc., the Stamford, Conn.-based research firm, released its Magic Quadrant for the CRM Customer Engagement Center this week and named
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BOSTON — Salesforce executive Keith Block told an audience here in 2014 that his company would be "passing SAP as the largest enterprise applications company in the world."
Two years later, it's clear he was wrong: SAP's yearly revenue of $23.7 billion is significantly higher than Salesforce, with revenue
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Vancouver, British Columbia-based Hootsuite is expanding its toolset for sales executives through the acquisition of another Vancouver-based company, Sales Prodigy.
Hootsuite plans to capitalize on Sales Prodigy's mobile app, which can help sales professionals build relationships with prospects on platforms like Twitter and Instagram.
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San Francisco-based Slack offers an army of bots that pop up randomly on the enterprise collaboration tool. The bots are robotic members of Slack team chat groups that interact with humans.
Slack's own Slackbot greets and interacts with users. Last week we explained how Santa Cruz, Calif.-based Looker just
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Salespeople obsess about winning. Give them a quota to hit and they’ll start building a plan to bring it in.
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Imagine this: you've just completed a difficult migration from several legacy CRM systems to a modern, cloud-based application. You delivered on time and on budget. You’ve trained the marketing, sales and customer service teams to use the new system. By all accounts, the migration should be considered a success.
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User experience makes a big difference in the value employees derive from Salesforce’s CRM platform. That's the conclusion New York City-based Bluewolf drew in its fourth annual State of Salesforce Report (registration required).
So to maximize your Salesforce investment, get your employees on board.
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