Articles
Tag: customer feedback
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Launching a Customer Advisory Board: Top 10 Questions to Ask
Addressing how your company answers these top 10 questions may uncover why you need a CAB program now.
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CX Decoded Podcast: Jim Tincher on Doing B2B CX Better
Learn how to measure emotions in B2B customers, overcome silos within organizations and use data to understand the impact of inventory on customer loyalty.
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CX Decoded Podcast: Customer Experience With a Looming Recession
CMSWire's CX Decoded team catches up with Tina Dobie, chief customer officer at Calendly, on taking on CX challenges in a looming recession.
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We Listen to Our Customers. Really?
Customer feedback is the ultimate vessel for strong customer experience outcomes. But are you actually listening — and responding?
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Lights, Camera, Action: The Final Step in Your Customer Survey Program
The best customer experience advice that I have to give is to commit to surveying your customers as you would converse with a colleague.
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U.S. Government Looks to Improve Poor CX
Poor customer service is a staple of the federal government. Will a revamped CX strategy lead to better results?
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AskNicely Raises $32 Million, Launches Frontline Success Platform
AskNicely has raised $32 million and plans to empower frontline workers with its customer experience software.
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Microsoft Looks to Drive More Benefits From Dynamics 365 Voice
As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice.
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What Lies Ahead for Voice of the Customer Initiatives
Four ways company executives expect VoC to continue to evolve in the next couple of years.
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How to Understand Customer Churn When There Is No Return
Is a one-time visitor valuable?
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A Look at the Way Organizations Are Using Voice of the Customer
VoC programs are evolving from basic survey and customer feedback programs to more comprehensive programs that companies are using in a variety of ways.
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Evaluating the Successes and Failures of Your CX Efforts
CX leaders and practitioners share their thoughts on how they are evaluating the successes and failures of their CX efforts.
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4 Ways to Improve the Effectiveness of Your Voice of the Customer Initiatives
VoC is a way that brands are able to understand how their customers feel about the brand. Here are four tips to improve the effectiveness of your VoC program.
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What Every Host Company Should Bring to a Customer Advisory Board Meeting
Companies who host customer advisory boards (CABs) should always bring certain key items to their gatherings (whether in-person or virtual).
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