Articles
Tag: customer experience
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Call Centers: What You Can Do to Meet Customer Expectations
When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center.
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Helming True Customer-Centric Journey Orchestration
How to ensure your customer journey orchestration is built on the premise of customer-centricity.
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Adobe's $20B Figma Acquisition: UX Design Game-Changer or Antitrust Roadblock?
As Adobe awaits a DOJ decision on its Figma acquisition, the creative community is left wondering about the potential implications for the future of design.
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Wine Pricing Yields Sour Customer Experience Grapes
CMSWire Contributor Nichole Devolites shares how personal customer experiences drive her columns and business lessons learned.
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Musk, Wozniak and 1,100 Others: 'Pause Giant AI Experiments'
A group of tech and business leaders have signed a joint initiative to call for the halt of major AI projects.
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Marketing Reinvention: 4 Big Lessons Learned Over 4 Decades
With each passing decade came a lesson (or two) that still applies today. Here’s what you can learn from the last four decades of marketing.
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AI’s Role in Digital and Retail Personalization, Part 3: Synchronicity for Exceptional Customer Experiences
In the final and third part of this series, we discuss how retail and digital can coexist and provide massive dividends for customer satisfaction and revenue.
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Why Marketing Leaders Need to Harness the Power of AI Now
How CMOs can adopt AI to boost marketing efficiency, drive digital transformation and secure C-suite trust to stay ahead of the curve.
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How Amazon Prime Created a Bad Customer Experience for Everyone Else
It’s a lovely thing for individual consumers, but not for the businesses that can’t compete with this increasingly impatient consumer mindset.
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Verified Social Media Profiles Won't Give Marketers a CX Boost (Not Yet)
Explore the impact of verified social media profiles as user engagement wanes and brands adapt to shifts in audience growth and platform innovation.
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7 Things on Adobe's Innovation Radar You Should Know About
Here's a sneak peek at all the projects vying to make their way into Adobe labs and out to market.
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Examining the Current State of Consumer Data Privacy Legislation
With the increasing importance and number of consumer data privacy regulations — brands will need plans to adapt and comply.
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What I Learned About Learning From Career Failure
None of us escapes bad times — despite the happy, skippy, self-promotional posts we see on social media — there are always gullies alongside the mountains.
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Why Ecommerce Needs to Evolve for Gen Z
Master social savvy marketing, influencer impact and value-driven branding for ecommerce success.
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