Articles
Tag: customer experience management
-
Modern TV Marketing: A Customer Experience Gold Mine?
TV is no longer a box set sitting in a living room. It’s a wide world of interactive opportunities that marketers are just beginning to tap into.
Continue reading...
-
4 Companies Taking a Stand on Social Issues That Matter
Many brands today get involved in social causes. But is that something consumers want?
Continue reading...
-
Why IoT Can Be a Game-Changer for Digital Customer Experience
The economy may be slowing significantly, but the global IoT picture is heating up.
Continue reading...
-
Design Thinking in 2022: Centering the Customer Journey, Embracing the Metaverse
To develop excellent customer experiences, experts say it’s essential to focus on context and a design thinking mindset.
Continue reading...
-
6 Questions That Will Get Your Customers to Say 'I'll Be Back!'
If you want customers to keep coming back, you need to start asking some serious questions.
Continue reading...
-
The Best Free CX and Digital Marketing Courses
While in-person education is great, it's not the only way. Increase your employees' knowledge and skillsets with free digital marketing and CX courses online.
Continue reading...
-
Top Use Cases for AR: Entertain, Educate, Evaluate
Augmented reality goes beyond gaming. You can also use it to create immersive customer experiences and influence your bottom line.
Continue reading...
-
Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better?
Is it better to go for that lasting impression in customer experience that really delights or to fix something that is broken?
Continue reading...
-
How Are Brands Investing in the Virtual Economy?
The virtual economy has more to offer than crypto and NFTs. Learn exactly how brands are using the virtual economy to their advantage — and how you can too.
Continue reading...
-
Medallia Acquires CXTeam, Expands Latin American Presence
Medallia gains global leadership in one of the world's fastest-growing customer experience markets with the acquisition of CXTeam.
Continue reading...
-
Will Smart Contracts Transform the Economy?
Brands that hop on the smart contract train can discover many bottom-line benefits. Learn about the advantages (and the limitations) of smart contracts.
Continue reading...
-
Designing Diversity, Inclusion and Accessibility Into Web3
The internet as we currently know it has a few problems and, if we’re not careful, Web3 could make the same mistakes.
Continue reading...
-
A Growing Call for Brand-Owned Voice Assistants
Discover the CX benefits of implementing a brand-owned voice assistant in your company, and the steps you need to take to get started.
Continue reading...
-
5 Ways to Build a CX-First Business Culture
Every decision you make should center around CX. Learn what steps you should take to promote a customer-centric culture within your organization.
Continue reading...
