Articles
Tag: customer engagement (page 9)
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Moxie Spaces Helps Connect Customers, Employees [Infographic]
You know the story by now. Employees are disconnected from customers. Customers remain isolated by geography or by access. How do businesses get closer to customers without sacrificing productivity? Moxie Software provides a solution that aims to converge customer communications with employee collaboration applications. The Space Between... A Safe Space
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CoreMedia Releases Elastic Social for Increased Customer Engagement
CoreMedia has just announced that it is going social. By that, it means that CoreMedia has just released a new product that will provide advanced social features for its web content management system. Speaking to CMSWire before the release, Doug Heise, product marketing director at CoreMedia, said that the
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Insights, Influences From Vendors Behind Social Business Solutions #gartnerpcc
We had the time to sit down with a few vendors during Gartner: Portals, Content and Collaboration Summit 2012 and learn about trends, insights and influences affecting the social enterprise.
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Next Generation Social Engagement: It's More Than Location, Location, Location #sxswi
If you track technology news, you’ve probably heard that this year’s South by Southwest Interactive (SxSWi) is all about more easily sharing location. New companies such as Highlight, Sonar and Kismet are making big showings -- allowing us to overshare our every movement.
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Great Service Design Benefits Customers, Companies
As the US economy starts to rebound, service companies, such as those focused on retail, manufacturing and information technology expanded in February at the fastest pace in a year. Such growth was helped by an increased demand for new orders and growth in hiring.
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Portals, Content and Collaboration, Oh My! Next Week's Gartner Summit #gartnerpcc
Next week we’ll be at Gartner’s Portals, Content and Collaboration Summit in Orlando, Florida.
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Pledge to Connect, Collaborate More This Telework Week
Happy Telework Week! How will you be spending your time? Working remotely from home or on the road, taking Skype calls in your bunny slippers? The week, brought to you by Telework Exchange and Cisco for the second time, aims to encourage Federal, state, and local agencies, private sector organizations
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Too Much Online Advertising May Turn Consumers Off, Survey Finds
If you think online advertising is the key to keeping your site afloat, then heed this warning: According to the 2012 Digital Advertising Attitudes Report, 20% of US consumers would stop using a company’s products or services entirely as a result of receiving too many advertising messages, while 28% would
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The Community Manager's Toolbox
There is definitely not a shortage of tools and apps designed to help us manage social media, the messages we send, the communities that gather and its influence on building brand loyalty.
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Tracx Manages Your Social Media Engagement
This week, a new social media management platform has emerged. Tracx is a modular and scalable platform designed to provide professional users all the tools necessary to build, manage and monetize their social media presence.
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Yahoo! Cofounder Resigns
A few months after firing its CEO, Yahoo! finally appeared to be getting back on track. Now company co-founder and former CEO Jerry Yang has announced his resignation from the Board of Directors and all other positions with the company, effective immediately.
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Mobilizing to Be More Engaged
While the goal of marketing is to improve customer's overall interactions with a brand, few organizations engage directly with their customer tribes or communities and therefore miss out on leveraging what is one of its most valuable assets.
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A Look Back at Social Media Marketing in 2011
In 2011, social media marketing not only was a sum of its individual parts, but also a force to be reckoned with as far as social business initiatives were concerned.
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New Frontiers in Collaborative Experience Management
As the end of the year approaches, people the world over naturally start thinking on the year that has passed and the year ahead. These thoughts typically center on the big changes of the past year and how they might portend to the year ahead.
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