Articles
Tag: customer engagement (page 5)
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Sears Spin-Off Turns to Customers to Improve Brand Reputation
Sears Hometown and Outlet Stores (SHOS) has taken steps to deliver what its parent company, Sears Holdings, has let slip away — a memorable customer experience that keeps people coming back.
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Sitecore, Microsoft Partner to Bridge Physical-Digital Divide #nrf15
Omnichannel is the new black. That’s the buzz we’re hearing from the National Retail Federation’s (NRF) BIG Show in the BIG Apple this week. But the chatter is not just about omnichannel.
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What's New in Microsoft Dynamics CRM 2015
Last month, Microsoft promised the quick release of Dynamics CRM 2015 for cloud and on-premises. Sure enough, it made good on its promise Dec. 1 with the release of both Dynamics GP 2015 and an update to its enterprise resource planning (ERP) solution, Dynamics AX 2012 R3. For digital marketers.
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SAP, Facebook Up the Ante on Personalized Marketing #SAPtd
OK, we were a little off. When IBM and Twitter partnered last month in what they called a landmark connection for enterprise data analysis, we figured more would come. "What's next?" we asked. "Oracle and Facebook? SAP and LinkedIn? Microsoft and Pinterest?" So maybe we had the companies mixed up.
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Kana Adds a Social Network to Its Call Center Toolbox
Kana, the customer service software company acquired earlier this year by Verint, claims it is making that job a little easier by adding an internal social network into the 2014 version of its flagship contact center software, Kana Enterprise, which rolled out today.
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Verint Marketing Exec Calls Kana Acquisition a Game Changer
Acquisitions in the customer experience arena are reshaping marketing communications as consumers grow more powerful, more demanding. Consistency in communication across all channels is now a key factor in satisfying individual customers.
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Zendesk Masters Customer Service
After completing a successful IPO this spring, Zendesk, provider of a cloud-based customer service platform, recently added to the upside momentum, reporting second quarter revenue growth of 80 percent.
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Sitecore Tackles Barriers to Customer Engagement #SYMNA
It's clear from the sessions at this year's packed Sitecore Symposium 2014 in Las Vegas that Sitecore is tackling business barriers to customer engagement head on. Sitecore partners see this in the field all the time.
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Why Infor is Buying Saleslogix
Why would any company want to go into competition with Salesforce in the customer relationship management (CRM) field? Infor wants to do just that with its acquisition of Saleslogix. Infor, based in New York City, reportedly plans to transform the Software-as-a-Service-based CRM company into Infor CRM.
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How the Internet of Things Drives Customer Engagement
Now that we've accepted the idea of the Internet of Things (IoT), researchers are starting to look at when, where, how, why and who will use it. They're also looking into potential risks.
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Have You Soured on Mobile CRM? #salesvelocity2014
Want to make more sales, see more sales activity across your enterprise or close more deals? Want to do it quickly and want to do it on the road? Selligy, a mobile customer relationship management (CRM) vendor, claims it is making it easier than ever by adding advanced revenue and
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ScribbleLive Acquisition Shakes Up Content Engagement Market
A content engagement platform that powers real time content for major media markets just added a few muscles. Toronto-based Scribble Technologies, whose ScribbleLive content engagement platform that powers brands such as Samsung, Shell, PwC, CNN and Reuters, announced today it acquired CoveritLive of DemandMedia.
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TinderBox Extends Dynamics CRM With Sales Automation
Think you’re missing something in Microsoft Dynamics CRM? TinderBox says you are. In fact, according to TinderBox, Dynamics CRM users may have a lot of technology to provide customer insights and engagement, but its sales automation processes are just not up to scratch.
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Cloud Disruption in the Call Center
The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwide, 95 percent of them still sign into on-premise offerings.
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