Articles
How can businesses create positive customer experiences in a changing landscape where there are fewer opportunities for customer interaction?
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Customer experience has become more important than the product itself. Companies that ignore that will find themselves out of the game.
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Today, several market analysts, community managers, academics and statisticians interested in gleaning as much insight as they can from opinions and attitudes in social media, news and enterprise feedback gathered in New York for the Sentiment Symposium 2012.
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