Articles
Tag: conversational commerce
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It’s Time to Redefine Conversational Commerce
It’s well past due for our industry to reconsider how we think about conversational commerce.
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Microsoft Says the Future of Customer Service is in Your Voice
With fancy 21st-century parlance like interactive self-service assets and natural user interface (NUI), Microsoft is doubling down, betting the voice (both human and computer-generated) plus cloud-scale data analytics, hosting a "predictive experience" generator will be the basis of next generation customer service, accessible from any telephone.
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