Articles
Tag: conversational ai
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What Is Conversational AI? More Than Just Chatbots
Conversational AI uses machine learning for apps that humans can speak to interact with. Learn how this technology powers chatbots and much more.
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Why Google Missed the ChatGPT Boat
The tech giant believes the future of search is conversational. How did it let OpenAI’s ChatGPT take the lead?
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3 Myths Debunked: How to Mature Conversational Experience Development
As new as building out conversational experiences are, tried and true software development practices still apply.
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How Proactive, Real-Time Responses Boost Your Customer Experience Program
Powering through your CX program manually likely won't do the trick. It's time to turn to artificial intelligence and machine learning.
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What's the Impact of Conversational AI for Contact Centers?
The human voice is empathetic, remorseful, understanding and unique. But conversational voice AI is catching up — because contact centers are paying up.
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Can Conversational AI Improve the Online Retail Experience?
The pandemic, which largely restricted physical interaction, meant that both retailers and consumers had to learn and adapt to digital communication tools.
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What’s SMS Got to Do With Conversational AI?
SMS has been around for a while — and it’s only getting smarter. How can you use this communication method in your marketing efforts?
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Top Conversational AI Metrics for CX Professionals
Conversational AI is becoming an invaluable tool for brands of all types. Which metrics will help you best determine the success of your AI efforts?
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What's Next for Artificial Intelligence in Customer Experience?
Clearly, we’re in the next generation of customer service, so what’s next?
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ConsenSys, LivePerson Want to Empower Customer Care in Web3 World
VillageDAO will grow customer care for Web3 brands by organizing community members into customer care squads.
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5 Concepts for Our Sonic Age
The emergence of digital audio in its various manifestations has left many marketers perplexed.
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Uniphore Acquires Colabo for Knowledge AI and Automation
Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update
Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
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How Should a Voicebot React to Verbal Abuse from a Customer?
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
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