Articles
Tag: conversational ai
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5 Concepts for Our Sonic Age
The emergence of digital audio in its various manifestations has left many marketers perplexed.
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Uniphore Acquires Colabo for Knowledge AI and Automation
Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update
Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
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How Should a Voicebot React to Verbal Abuse from a Customer?
How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
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How Compassion Can Benefit Customer Experience
Empathy and compassion are not one in the same entirely, and compassion can ultimately benefit the customer experience more than empathy can.
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Conductor to Acquire ContentKing, Acquia Launches Drupal Cloud in UK, More News
Conductor to acquire real-time website auditing and monitoring solution ContentKing, Acquia launches Drupal Cloud in UK and more news.
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How Will Conversational AI Transform Customer Experience?
Today's conversational AI-powered applications are more humanoid than ever. How do they work, and how will they impact the digital landscape as we know it?
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CMSWire's Top 10 Call Center Articles of 2021
We present CMSWire's 10 most popular call center articles from 2021.
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CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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Natural Language Processing and Conversational AI in the Call Center
This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations.
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Conversica Adds ABM Capabilities, Litmus Updates Email & More CX News
Catching up on the news of the week in customer experience and digital marketing software circles.
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5 Benefits That Chatbots Can Bring to Your Customer Experience
Chatbot use is growing and brands are seeing the value these AI assistants can add. Here are five benefits they can bring to your organization.
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Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Uniform launches a composable DXP, NICE introduces CX interactions, and more CX and digital marketing software news.
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Gushup Acquires Dotgo to Extend Conversational Messsaging Capabilities
Conversational AI software company Gupshup announced its acquisition of Dotgo last week to extend conversational messaging platform capabilities.
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