Articles
Conversational AI uses machine learning for apps that humans can speak to interact with. Learn how this technology powers chatbots and much more.
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The tech giant believes the future of search is conversational. How did it let OpenAI’s ChatGPT take the lead?
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As new as building out conversational experiences are, tried and true software development practices still apply.
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Powering through your CX program manually likely won't do the trick. It's time to turn to artificial intelligence and machine learning.
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The human voice is empathetic, remorseful, understanding and unique. But conversational voice AI is catching up — because contact centers are paying up.
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The pandemic, which largely restricted physical interaction, meant that both retailers and consumers had to learn and adapt to digital communication tools.
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SMS has been around for a while — and it’s only getting smarter. How can you use this communication method in your marketing efforts?
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Conversational AI is becoming an invaluable tool for brands of all types. Which metrics will help you best determine the success of your AI efforts?
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Clearly, we’re in the next generation of customer service, so what’s next?
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VillageDAO will grow customer care for Web3 brands by organizing community members into customer care squads.
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The emergence of digital audio in its various manifestations has left many marketers perplexed.
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Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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Pega has announced the release of the newest edition of its Pega Infinity platform targeting improved low-code options.
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How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer?
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