Articles
Tag: contact centers
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Find Your Niche: Top Marketing Associations by Specialty
While the biggest marketing trade associations cater to all, specialized ones can attract contact center managers and chief data officers.
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Predictive Analytics: Overcoming Data Swamps in Tech's Dynamic Landscape
Advantages and shortcomings of predictive analytics, and how the practice is changing in order to keep up with the evolution of technology.
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Connect Customer Service Reps With AI Automation for Contact Center Efficiency
Connected customer service reps need agile, automated and AI-powered technology that can adapt to a variety of future use cases.
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What Is a Contact Center? Omnichannel Customer Experience Redefined
Ready to elevate your customer service game? Discover the power of the contact center and how it can revolutionize omnichannel customer experience.
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Future-Proof Customer Experience With Investments in Support and Service
In times of economic uncertainty, investing in customer experience can set companies apart from their competitors.
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Level AI Debuts Generative AI Tech for Contact Centers: AgentGPT
Level AI shares with CMSWire an exclusive first look at its newest AI system for customer service teams, AgentGPT.
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How to Improve the Call Center Customer Experience
Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs.
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What's the Impact of Conversational AI for Contact Centers?
The human voice is empathetic, remorseful, understanding and unique. But conversational voice AI is catching up — because contact centers are paying up.
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Oracle, Sephora Face Data Privacy Woes, Medallia Acquires Mindful, More CX News
Oracle, Sephora face data privacy woes, Medallia acquires Mindful, Lily AI closes $25M Series B, Neustar partners with InfoSum, more CX news.
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CX Decoded Podcast: Can We Save the Call Center?
CX Decoded caught up with Jonathan Brill to discuss call center challenges and strategies for success.
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TCN Launches Data Explorer for Call Center
TCN has debuted a data tool for its contact center platform.
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A 4-Step Recipe for Improving Your Contact Center Agent Experience
Delivering exceptional support continues to be the outlier as opposed to the norm.
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Zoom Announces Customer Experience Platform Innovations
Zoom IQ for Sales and Zoom events and webinar Innovations announced this week are aimed at modernizing customer engagement.
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Uniphore Acquires Colabo for Knowledge AI and Automation
Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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