Articles
While the biggest marketing trade associations cater to all, specialized ones can attract contact center managers and chief data officers.
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Advantages and shortcomings of predictive analytics, and how the practice is changing in order to keep up with the evolution of technology.
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Connected customer service reps need agile, automated and AI-powered technology that can adapt to a variety of future use cases.
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Ready to elevate your customer service game? Discover the power of the contact center and how it can revolutionize omnichannel customer experience.
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In times of economic uncertainty, investing in customer experience can set companies apart from their competitors.
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Level AI shares with CMSWire an exclusive first look at its newest AI system for customer service teams, AgentGPT.
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Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs.
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The human voice is empathetic, remorseful, understanding and unique. But conversational voice AI is catching up — because contact centers are paying up.
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Oracle, Sephora face data privacy woes, Medallia acquires Mindful, Lily AI closes $25M Series B, Neustar partners with InfoSum, more CX news.
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CX Decoded caught up with Jonathan Brill to discuss call center challenges and strategies for success.
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TCN has debuted a data tool for its contact center platform.
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Delivering exceptional support continues to be the outlier as opposed to the norm.
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Zoom IQ for Sales and Zoom events and webinar Innovations announced this week are aimed at modernizing customer engagement.
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Intelligent virtual assistants and human agents can learn in real-time using knowledge AI capabilities via Uniphore's acquisition of Colabo.
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