Articles
Tag: contact center (page 4)
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Cisco Takes WebEx to the Private Cloud, Expands Hosted Collaboration Solution
Cisco announces changes to its collaboration portfolio, with a strong focus on improving collaboration in the cloud. WebEx Heads to the Cloud Let's start with the web conferencing. Customers now have choices for how to support their meeting needs.
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5 Ways to Integrate Social Media into Your Contact Center
It’s no secret that a company’s customer service has expanded past its call center and into the land of social media. And while there are lots of tools you can use to help you successfully integrate social media activity into your customer service, it’s important to first figure out
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WEM: APAC Contact Center Industry Sees Sustained Growth, But Will Need to Evolve
Economies in the Asia Pacific region have been bolstered by outsourced services, including business process outsourcing, manufacturing and other services. In particular, contact center services have helped the region weather the global recession. The industry has shrunk in 2009, though, amid reduced spending for IT and other services worldwide.
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