Articles
Tag: contact center as a service
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A Look at the Pros and Cons of an Offshore Call Center
Should you outsource your call center to an offshore call center? Examining some strengths and challenges of implementing an offshore call center.
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What's Behind Zoom's $14.7B Acquisition of Five9?
Zoom made one of the all-time biggest software acquisitions: $14.7 billion for Five9. What are the drivers behind the acquisition? Here's what you need to know.
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