Articles

Tag: contact center as a service

A Look at the Pros and Cons of an Offshore Call Center

Dom Nicastro | Sep 9, 2021

Should you outsource your call center to an offshore call center? Examining some strengths and challenges of implementing an offshore call center.

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What's Behind Zoom's $14.7B Acquisition of Five9?

Dom Nicastro | Sep 1, 2021

Zoom made one of the all-time biggest software acquisitions: $14.7 billion for Five9. What are the drivers behind the acquisition? Here's what you need to know.

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Tag: contact center as a service

A Look at the Pros and Cons of an Offshore Call Center

What's Behind Zoom's $14.7B Acquisition of Five9?